Marlena McDougal
Elizabeth,CO
Summary
Professional with proven track record in office management, bringing robust organizational and coordination skills. Adept at streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering cohesive work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
ARTCRAFT SIGN COMPANY
10.2021 - 01.2025
- Responsible for analyzing, revising and implementing company wide processes and procedures in order to ensure maximum success throughout all areas of the company.
- Assisted executive management with special projects as needed to support overall business objectives.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- I have successfully saved multiple large accounts by improving service and reducing lead time.
- Collaborated with cross-functional teams to develop and implement best practices for process improvement initiatives.
- Responsible for making all ERP system changes that were needed in order to streamline our start to finish process with the end goal being more automation and a paperless process.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
Operations Manager
PEPPERDINES MARKING PRODUCTS
05.2013 - 10.2021
- Responsible for the management and procedural/workflow operations in most facets of the company.
- Responsibilities included management of Customer Service, Graphics, Quotations, Purchasing, Signage and Stamp Production.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Responsible for implementing and documentation of any new processes and procedures.
- Managed day to day operations ensuring orders were processed and produced in a high quality, safe and timely manner.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Worked as a backup for several positions allowing me to fill in as needed in order to increase efficiencies and minimize staffing needs. Positions include Customer Service, Quotations, Purchasing, and Engraving Production.
Customer Service Manager and Office Manager
IMPERIAL HEADWEAR
01.1999 - 01.2013
- Responsible for the hiring, training, evaluation and if necessary the firing of any employees in the Customer Service, Reception and Credit Research departments.
- Responsible for general office manager duties and system support, as well as the reporting of metrics to upper level executives.
- Maintained my IT Integrations Specialist duties while absorbing the CS Manager and Office Manager duties allowing the company to function without added headcount.
- Mentored and managed the department through a company acquisition and multiple system transitions.
- Worked closely with the President and all levels of management to ensure good interdepartmental processes.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
Rangeview High School
Aurora, CONo Degree - General Studies
University of California
Santa Cruz, CANo Degree - General Studies
Cabrillo College
Aptos, CASkills
- Advanced Microsoft Office Skills
- Scheduling and calendar management
- Administrative Support
- Employee Development
- Relationship building
- Expense reporting
- Document management
- Event coordination
- Employee training
- Policy and procedure modification
- Administrative support
- Employee onboarding
- Meeting facilitation
- Report and document preparation
- Spreadsheet and database creation
Certification
Colorado Notary
Timeline
Administrative Office Manager
ARTCRAFT SIGN COMPANY
10.2021 - 01.2025
Operations Manager
PEPPERDINES MARKING PRODUCTS
05.2013 - 10.2021
Customer Service Manager and Office Manager
IMPERIAL HEADWEAR
01.1999 - 01.2013
High School Diploma -
Rangeview High School
No Degree - General Studies
University of California
No Degree - General Studies
Cabrillo College
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