MARLEN ESTEFANI SÁNCHEZ PIMENTEL
Summary
Degree in Tourism, Hospitality and Gastronomy from the Ricardo Palma University. Committed to learning, with outstanding interpersonal and communicative skills and the ability to take on new challenges. Interested in learning and continuing to train on the different areas within the field of hospitality, tourism and gastronomy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Executive
Casino Atlantic City & Sport
06.2023 - Current
Management of different guest portfolios.
Direct contact with the Guest. Level 1 to 9
(Attention in the room and office)
Invitation to Buffet and Delivery's events.
Information on monthly promotions.
Manage birthdays.
Exchange of options for raffles.
Make deposits in the room (Online Casino)
Reach 110% portfolio goals and meet indicators and
monthly casino challenges.
Rotating schedules.
Loyalty Executive
CASINO ATLANTIC CITY& SPORT
11.2021 - 05.2023
- 100% attention in the room, direct contact with the Guest from Levels 1 to 9
- Affiliation to the ATLANTIC CLUB card
- Rotating Schedules
Assistant
INVERSIONES RZ
06.2020 - 03.2021
- DOCUMENTATION, BALLOTS, INVOICES
Sales Executive
SMART TRAVEL
03.2019 - 12.2019
- Attention to the public, sale of tourist packages, closings of the month and making documents
SALES AND MARKETING EXECUTIVE
ROBMA
12.2017 - 12.2019
- Management of advertising and social networks
- Attention to the public: Respond to messages, customer calls and Appointment separation for garment making
SALE EXECUTIVE
D&M TRAVEL PERU
11.2017 - 09.2018
- Development in the commercial area of customer service in a well-known travel agency, quotation and sales of air, land and tourist package services
- Developing organizing new projects within the tourism sector, events, workshops, activations, among others
- Direct contact with retail agencies, wholesalers and customer portfolio management (mail)
Education
LIC. IN TOURISM, HOSPITALITY AND GASTRONOMY -
University Ricardo Palma
DIPLOMA IN ADMINISTRATION, BUSINESS AND MANAGEMENT SKILLS -
BUSINESS CHAMBER OF COMMERCE
12.2021
DIPLOMA IN STRATEGIC MARKETING -
CHAMBER OF BUSINESS COMMERCE
12.2020
DIPLOMA IN COMMUNITY MANAGER -
BUSINESS CHAMBER OF COMMERCE
12.2020
GRAPHIC DESIGN -
CENFOTUR
12.2019
CERTIFIED GUEST SERVICE PROFESSIONAL -
AMERICAN HOTEL & LODGING EDUCATION - BRAZIL
12.2012
Skills
- Sales expertise
- Sales strategy
- Cold-calling
- Business development and planning
- Cross-selling techniques
- Upselling strategies
Certification
- Diploma in Administration, Business and Management Skills, Business Chamber of Commerce, 2021
- Diploma in Strategic Marketing, Business Chamber of Commerce, 2020
- Diploma in Community Manager, Business Chamber of Commerce, 2020
- Certified Guest Service Professional, American Hotel & Lodging Education - Brazil, 2012
- Adobe Illustrator Intermediate, 2019
- Adobe Photoshop CC Intermediate, 2019
- Adobe InDesign Intermediate, 2019
- Sabre, 2016
- Best Consulting Sales Techniques, Crehana, 2024
- Management of Sales Teams Consultatives, Crehana, 2024
Languages
English
French
Timeline
Sales Executive
Casino Atlantic City & Sport
06.2023 - Current
Loyalty Executive
CASINO ATLANTIC CITY& SPORT
11.2021 - 05.2023
Assistant
INVERSIONES RZ
06.2020 - 03.2021
Sales Executive
SMART TRAVEL
03.2019 - 12.2019
SALES AND MARKETING EXECUTIVE
ROBMA
12.2017 - 12.2019
SALE EXECUTIVE
D&M TRAVEL PERU
11.2017 - 09.2018
DIPLOMA IN ADMINISTRATION, BUSINESS AND MANAGEMENT SKILLS -
BUSINESS CHAMBER OF COMMERCE
DIPLOMA IN STRATEGIC MARKETING -
CHAMBER OF BUSINESS COMMERCE
DIPLOMA IN COMMUNITY MANAGER -
BUSINESS CHAMBER OF COMMERCE
GRAPHIC DESIGN -
CENFOTUR
CERTIFIED GUEST SERVICE PROFESSIONAL -
AMERICAN HOTEL & LODGING EDUCATION - BRAZIL
- Diploma in Administration, Business and Management Skills, Business Chamber of Commerce, 2021
- Diploma in Strategic Marketing, Business Chamber of Commerce, 2020
- Diploma in Community Manager, Business Chamber of Commerce, 2020
- Certified Guest Service Professional, American Hotel & Lodging Education - Brazil, 2012
- Adobe Illustrator Intermediate, 2019
- Adobe Photoshop CC Intermediate, 2019
- Adobe InDesign Intermediate, 2019
- Sabre, 2016
- Best Consulting Sales Techniques, Crehana, 2024
- Management of Sales Teams Consultatives, Crehana, 2024
LIC. IN TOURISM, HOSPITALITY AND GASTRONOMY -
University Ricardo Palma
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