Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marla Arango

Barranquilla

Summary

Project Management Specialist with a strong background in content operations, stakeholder coordination, and process optimization. Proven ability to design scalable workflows, manage cross-functional teams, and implement AI-driven solutions to enhance efficiency. Experienced in systematizing content lifecycles, overseeing retail IT projects, and ensuring alignment across global teams. Adept at leveraging analytics to drive strategy and improve content effectiveness. Known for exceptional attention to detail, problem-solving skills, and a proactive approach to optimizing content and project workflows.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Project Lead

Auxis
Barranquilla, Colombia (Remote)
03.2024 - Current
  • Designed and optimized workflows for store openings and technology implementation projects, ensuring efficient content management and cross-functional alignment.
  • Managed stakeholders across IT, operations, and vendors, ensuring timely delivery of technical and marketing assets.
  • Led process documentation efforts, developing structured content repositories to support seamless knowledge sharing.
  • Utilized data analytics and reporting tools to track project performance and identify opportunities for efficiency improvements.
  • Collaborated on AI-driven solutions to automate and streamline key operational processes.

Project Manager

Foundever
Barranquilla, Colombia (Remote)
08.2021 - 04.2023
  • Led multiple concurrent projects in marketing technology and workforce management, ensuring scalability and process efficiency.
  • Developed and implemented standardized workflows, improving cross-functional collaboration and project tracking.
  • Managed quality control processes to ensure deliverables aligned with strategic objectives and branding guidelines.
  • Created and maintained project dashboards for tracking milestones, deliverables, and stakeholder communications.

Workforce Management Supervisor

Foundever
Barranquilla, Colombia (Remote)
01.2020 - 08.2021
Collect information for Forecasting/Planning
  • Collect relevant program information about contractual KPIs/operational assumptions.
  • Validate planning assumptions.
  • Tool management (creation/update of campaigns)
Planning
  • Calculate staffing.
  • Scenario building.
  • Update planning assumptions.
  • Calculate requirements.
  • Update glide path and learning curve.
  • Publish Over and Under and mitigation plans.
Discussion with stakeholders
  • Lead planning calls and share best fit recommendations.
  • Signoff/agreement from internal stakeholders.
  • Publish the final plan and communicate with internal stakeholders.
  • Ad-hoc scenarios based on change in internal/external factors.

Workforce Management Analyst

Foundever
Barranquilla, Colombia
09.2018 - 12.2019
Collect information for Reporting.
  • Collect data from various data sources.
  • Collect assumptions from planning/scheduling.
  • Collect targets by program, etc.
  • Validate and analyze input data.
Process data
  • Utilize standard tools/templates/methodologies to create reports.
  • Design reports which are analytical in nature, provide RCA and logical analysis.
  • Design reports which call out deviation between actual and plan/target.
  • Design custom reports as per business needs.
Validate data.
  • Create a mechanism for error checking (error%).
  • Publish data.
  • Publish reports to different stakeholders.
  • Publish reports on a set frequency.

Administrative Assistant

Sutherland Global Services
Barranquilla
07.2016 - 02.2018
  • Performs real-time analysis of the operation.
  • Manages indicators.
  • Develops and executes strategies to optimize the operation's performance.

Education

Specialization Program - Project Management

Universidad De La Costa
Barranquilla, Colombia
10-2020

Bachelor of Science - International Business

Universidad Del Norte
Barranquilla, Colombia
03-2016

Skills

  • Project planning and development
  • Strategic thinking
  • Forecasting techniques
  • Workforce planning
  • Data collection & research
  • Staff management
  • Work flow planning
  • Leadership training and development
  • Power BI proficiency
  • Microsoft Project
  • JIRA proficiency
  • IT project coordination

Certification

  • Scrum Master Professional Certificate (SMPC®) – CertiProf (2023)
  • Scrum Foundation Professional Certification (SFPC™) – CertiProf (2023)
  • Lean Six Sigma, Yellow Belt – GE360 SAS (2019)

Languages

English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working

Timeline

Technical Project Lead

Auxis
03.2024 - Current

Project Manager

Foundever
08.2021 - 04.2023

Workforce Management Supervisor

Foundever
01.2020 - 08.2021

Workforce Management Analyst

Foundever
09.2018 - 12.2019

Administrative Assistant

Sutherland Global Services
07.2016 - 02.2018

Specialization Program - Project Management

Universidad De La Costa

Bachelor of Science - International Business

Universidad Del Norte

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Marla Arango