Markus Fish
Colorado Springs
Summary
Cheerful individual offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
8
8
years of professional experience
Work History
Lead Server
Bjs Restaurants And Brewhouse
2021.09 - 2023.07
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server and Banquet Server
Till Kitchen
2020.04 - 2021.10
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked with banquet manager to coordinate event set up and schedule.
Restaraunt Server
Great Wolf Lodge Resort
2017.12 - 2020.07
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Night Auditor
Best Western Hotels & Resorts
2015.03 - 2017.11
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
Associate of Science - Graphic Design
Pikes Peak Community College
Colorado Springs, CO05.2018
Skills
- Safe Food Handling
- Leadership
- Regulatory Compliance
- Organization and Efficiency
Languages
German
Native or Bilingual
Timeline
Lead Server
Bjs Restaurants And Brewhouse
2021.09 - 2023.07
Server and Banquet Server
Till Kitchen
2020.04 - 2021.10
Restaraunt Server
Great Wolf Lodge Resort
2017.12 - 2020.07
Night Auditor
Best Western Hotels & Resorts
2015.03 - 2017.11
Associate of Science - Graphic Design
Pikes Peak Community College