Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Markus Fish

Colorado Springs

Summary

Cheerful individual offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

8
8
years of professional experience

Work History

Lead Server

Bjs Restaurants And Brewhouse
09.2021 - 07.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Server and Banquet Server

Till Kitchen
04.2020 - 10.2021
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Worked with banquet manager to coordinate event set up and schedule.

Restaraunt Server

Great Wolf Lodge Resort
12.2017 - 07.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Night Auditor

Best Western Hotels & Resorts
03.2015 - 11.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Education

Associate of Science - Graphic Design

Pikes Peak Community College
Colorado Springs, CO
05.2018

Skills

  • Safe Food Handling
  • Leadership
  • Regulatory Compliance
  • Organization and Efficiency

Languages

German
Native or Bilingual

Timeline

Lead Server

Bjs Restaurants And Brewhouse
09.2021 - 07.2023

Server and Banquet Server

Till Kitchen
04.2020 - 10.2021

Restaraunt Server

Great Wolf Lodge Resort
12.2017 - 07.2020

Night Auditor

Best Western Hotels & Resorts
03.2015 - 11.2017

Associate of Science - Graphic Design

Pikes Peak Community College

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Markus Fish