Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Mark Davidson

Regis University
Denver,CO
17
years of professional experience
1
Certification

I came on board Regis University in August of 2008.

I worked as a technician with Field Technology team.

We managed faculty/staff PCs, Macs, and printing,

Our challenges at the time were integration of Apple devices, PC security, mobile devices, and classroom support.

I assume the role of interim manager for Field Technology in the summer of 2016.

At this time, I began to manage ITS purchasing, facilitated the PC refresh project and we began to support classroom technology.

I managed ITS purchasing until I joined the Network/Telecom team in March of 2019.

Later in 2016, our team was rebranded and received a new Director, and I became Desktop Administration Supervisor.

Our focus was implementing SCCM, particularly for imaging, virtualization of endpoints, and a larger PC replacement project.

After I moved to the Network/Telecom team Regis suffered a massive Cyber-attack.

I worked with the team to get phones working and provide limited online access.

During my time with Network/Telecom we upgraded our network environment with Meraki equipment.

This included configuring and deploying switches and Wireless Access Points.

In addition, we upgraded our phones with AudioCodes and deployed AudioCodes Gateways for emergency analog line.

We launched 911Inform emergency call platform and migrated from Microsoft Skype to Microsoft Teams.

In 2023 I began working more with the Systems team, frequently working on account and identity management, onboarding, offboarding, and name changes.

Because at the time, I lived 4 blocks from campus, I was the unofficial on-call person for the IT department and have since relocated to Jacksonville Arkansas.

I am willing to work in any capacity to help the company/ team.

I have worked with both Carl Straka and Eder Garcia for several years and I'm quite familiar with the Regis campuses and the Regis community.

Work History

Administrator I

6 Years 7 Months
Regis University | 03.2019 - 10.2025
  • Administered user accounts, permissions, and group policies to enhance security protocols.
  • Collaborated on network upgrades and installations to improve infrastructure efficiency.
  • Ensured reliable Wi-Fi coverage throughout the office environment by strategically placing access points and monitoring signal strength.
  • Optimized network configurations for increased efficiency by regularly assessing and updating hardware components.
  • Provided on-call support for network duties.
  • Assisted in the implementation of Meraki switch architecture, contributing to improved network stability and scalability.
  • Monitored system performance and responded to alerts.

Desktop Administration Supervisor

2 Years 8 Months
Regis University | 07.2016 - 03.2019
  • Managed hardware inventory, ensuring timely updates and replacements of equipment.
  • Officially began support for Apple devices
  • Formed team for SCCM administration.
  • Implemented endpoint virtualization
  • Managed ITS purchasing

Endpoint Technician

7 Years 11 Months
Regis University | 08.2008 - 07.2016
  • Installed, configured, and maintained desktop hardware and software systems to ensure optimal performance.
  • Provided technical support for users, resolving issues with operating systems and applications efficiently.
  • Provided network printing support.
  • Setup and installed new computers.
  • Provided classroom technology support.

Education

High School Diploma

Chowchilla High School | Chowchilla, CA

Bachelor of Science - Computer And Information Systems

Regis University | Denver, CO

Skills

Desktop hardware (Dell PCs) support
hard drives
motherboard
PSU
replacement troubleshooting etc.
Desktop software
Windows OS
Microsoft Office suite
Microsoft Server OS updates.
Malware detection and mitigation.
Classroom technology support.
Microsoft admin center
Teams
Entra
Exchange
Active Directory Domain Services
user and group management.
VoIP and analog telephone configuration and deployment support.
User account management
offboarding
onboarding and modifications.
DNS management
Meraki cloud management.
Network/Telecom infrastructure support.

Certification

CompTIA A+

Timeline

Administrator I

Regis University
03.2019 - 10.2025Read More

Desktop Administration Supervisor

Regis University
07.2016 - 03.2019Read More

Endpoint Technician

Regis University
08.2008 - 07.2016Read More

Chowchilla High School

High School Diploma
Read More

Regis University

Bachelor of Science from Computer And Information Systems
Read More
Mark Davidson