Mark Ashcraft
Elizabeth
Summary
I am a seasoned banking professional with over forty years of progressive experience in the private, financial, and governmental sectors. Demonstrates a proactive approach to identifying potential losses for both the company and its customers. I am particularly adept at researching and analyzing complex problems to achieve optimal results. Detail-oriented, organized, and a self-starter who excels under deadlines with minimal supervision. Possesses strong interpersonal communication skills and the ability to train individuals on intricate information. I am flexible, dependable, and a collaborative team player.
Overview
27
27
years of professional experience
Work History
AVP - Team Lead
BOK Financial
05.2020 - Current
- Showcase a profound understanding and adeptness in coaching key strategies to guarantee an exemplary experience, setting a standard through personal demonstration
- Unwavering commitment to excellence, attention to detail, and the ability to adapt to changing circumstances, thereby setting a standard for others to follow
- Responsible to managing 2 – 4 branch locations
- Expert in problem resolution and digital dexterity
- Extensive experience in onboarding new employees
- Posses’ expert level knowledge of Client Experience Playbook standard
- Providing ongoing coaching and mentorship, encourages coworkers to work as a team
- Proactively support the knowledge and skills to effectively deploy consultative conversation
- Quickly and consistently identifies and embraces new opportunities that benefit BOKF
- Ensuring that policies and procedures are followed – strong audits have been realized under my management
- Risk mitigation has been achieved under my management
AVP – Banking Center Manager
BOK Financial
07.2014 - 05.2020
- Building long-term relationships with clients requires a deep comprehension of their distinct financial objectives
- This means demonstrating a skilled understanding and an ability to coach key plays to ensure a best-in-class experience, leading by example
- BOKF brand ambassador
- Trained new employees
- Provide ongoing support and mentorship
- Steadfast commitment to excellence and personalized service
- Fostering long-term client relationships
Assistant Bank Manager
Colorado State Bank & Trust
09.2013 - 06.2014
- Assisting clients will all banking needs and helping them to have the products that they desire
- Trained new employee
- Worked with Bank Manager to maintain cohesion
- Provide ongoing support and mentorship
- Trusted role model for team members
- Work in advanced Excel, Work and Outlook
Universal Banker
Colorado State Bank & Trust
03.2012 - 08.2013
- Worked closely with the other members of the finance office to accomplish a wide variety of tasks in a professional manner
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Branch Manager
Wells Fargo
01.1998 - 01.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
Graduate Banking School -
CU
Skills
- Operations management
- Internal communications
- Corporate communications
- Business planning
- Procedure implementation
- Operations oversight
- Report preparation
- Organizational development
Timeline
AVP - Team Lead
BOK Financial
05.2020 - Current
AVP – Banking Center Manager
BOK Financial
07.2014 - 05.2020
Assistant Bank Manager
Colorado State Bank & Trust
09.2013 - 06.2014
Universal Banker
Colorado State Bank & Trust
03.2012 - 08.2013
Branch Manager
Wells Fargo
01.1998 - 01.2010
Graduate Banking School -
CU
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