Marjorie Gillan
Longmont
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Sam's Club / Walmart, adept in medication dispensing and inventory management. Excelled in enhancing patient care and streamlining workflow, achieving high customer satisfaction. Skilled in problem-solving and team collaboration, consistently advancing pharmaceutical care standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Sam's Club / Walmart
11.2010 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Caregiver
Almost Family
08.2023 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Night Auditor
Hampton Inn By Hilton
03.2013 - 06.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Education
Associate of Science - Hospitality Management
Front Range Community College
Fort Collins, COBachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2023
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Insurance billing
- Team collaboration
- Medication dispensing
- Pharmaceutical calculations
- Drug storage procedures
- Workflow optimization
- Pharmacy and customer records management
- Inventory management
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Caregiver
Almost Family
08.2023 - 06.2024
Night Auditor
Hampton Inn By Hilton
03.2013 - 06.2014
Certified Pharmacy Technician
Sam's Club / Walmart
11.2010 - Current
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Associate of Science - Hospitality Management
Front Range Community College
Bachelor of Science - Business Administration
Southern New Hampshire University
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