Maritza Morales
Northglenn
Summary
Dedicated customer service professional with a strong background in fast-paced restaurant and retail environments. Skilled in effective communication and conflict resolution, fostering collaboration within teams. Currently pursuing a Business degree while enhancing capabilities in operations and customer support.
Overview
2
2
years of professional experience
Work History
Backwaiter/Takeout
PF Changs
Denver
08.2025 - Current
- Deliver food promptly and accurately to guests while maintaining high service standards.
- Assist with guest seating, phone inquiries, and takeout order processing.
- Package takeout orders accurately and ensure customer satisfaction.
- Clear, clean, and sanitize tables to maintain a welcoming dining environment.
Cook
Pizza Hut
Thornton
01.2025 - 08.2025
- Prepared food according to company standards while maintaining quality and consistency.
- Assisted customers by phone with order placement, product information, and store inquiries.
- Maintained a clean and organized work environment through daily cleaning and sanitation procedures.
- Completed daily opening and closing responsibilities accurately and on time
Host
KPOT
Thornton
06.2024 - 04.2025
- Greeted guests and created a positive first impression upon arrival.
- Managed waitlists and communicated accurate wait times to customers.
- Answered questions regarding menu items, promotions, and restaurant services.
- Resolved customer concerns professionally and escalated issues when necessary.
Insider
In-N-out
Thornton
06.2024 - 04.2025
- Resolved customer concerns professionally, ensuring high satisfaction levels and fostering customer loyalty.
- Provided friendly and efficient customer service in fast-paced environment, enhancing customer experience.
- Collaborated with team members to achieve service and operational goals, contributing to team success.
- Assisted with inventory organization and supply management.
Education
Business Degree -
Metropolitan State University of Denver
Denver, CO06-2029
Diploma -
Horizon High School
Brighton, CO05-2025
Welding Certificate -
Bolman At Washington Square
Thornton, CO05-2025
Skills
- Food safety
- Cash Handling
- Order accuracy
- Inventory Management
- Customer Service
- Multitasking
- Time Management
- Organization
- Attention to Detail
- Problem Solving
- Team Collaboration
- Communication
Accomplishments
- Certified in MIG Welding
- Certified in Flux-Core Welding
- Successfully balanced full-time work while completing high school and beginning college studies
Timeline
Backwaiter/Takeout
PF Changs
08.2025 - Current
Cook
Pizza Hut
01.2025 - 08.2025
Host
KPOT
06.2024 - 04.2025
Insider
In-N-out
06.2024 - 04.2025
Business Degree -
Metropolitan State University of Denver
Diploma -
Horizon High School
Welding Certificate -
Bolman At Washington Square