Maritza Gomez
Brighton
Summary
Dynamic Senior Personal Banker with strengths in transaction accuracy and customer service excellence. Proven ability to manage inquiries and enhance client satisfaction in fast-paced banking environments.
Overview
4
4
years of professional experience
Work History
Senior Personal Banker
FirstBank
Brighton
07.2023 - Current
- Educated customers on banking products and services at FirstBank.
- Assisted clients with account openings and loan applications.
- Managed customer inquiries, resolving issues to enhance satisfaction.
- Conducted follow-ups with clients to strengthen relationships and foster loyalty.
- Trained new staff on operational procedures and customer service techniques.
- Maintained up-to-date knowledge of financial regulations and compliance requirements.
- Processed daily transactions accurately in high-volume environments.
- Ensured compliance with federal laws regarding consumer protection during transactions.
Cashier
King Soopers
Brighton
06.2022 - 07.2023
- Operated cash register efficiently, processing payments via cash, check, credit card, gift card, or automatic debit.
- Assisted customers with product inquiries and delivered exceptional service.
- Resolved customer complaints promptly, ensuring customer satisfaction and a positive checkout experience.
- Trained new cashiers on register operations and customer service, enhancing overall team performance.
- Greeted customers and addressed questions about products and services to enhance their shopping experience.
- Maintained a clean and organized workspace through collaboration with team members.
- Executed a range of tasks assigned by management to support daily operations.
Education
High School Diploma -
Weld Central Senior High School
Keenesburg, CO05-2022
Skills
- Bank operations
- Transaction accuracy
- Banking policies compliance
- Cross-selling strategies
- Sales strategies
- Customer service excellence
- Attention to detail
- Time management skills
- Effective communication
- Bilingual proficiency
- Adaptability to change
- Translation accuracy
Languages
Spanish
Professional
Timeline
Senior Personal Banker
FirstBank
07.2023 - Current
Cashier
King Soopers
06.2022 - 07.2023
High School Diploma -
Weld Central Senior High School