Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa S Martinez

Denver

Summary

Dynamic sales and event management professional with a proven track record of exceeding revenue goals and fostering strong client relationships. Expertise in upselling, negotiation, and strategic planning drives business growth and enhances customer experiences. Committed to delivering exceptional service and executing successful events within high-performing sales teams.

Overview

12
12
years of professional experience

Work History

Bartender

Quality Italian
Denver
03.2024 - 03.2025
  • Consistently exceeded sales targets through strategic upselling of premium spirits and menu items.
  • Delivered exceptional guest experiences, fostering repeat business, and strong customer relationships.
  • Collaborated with management on special events, promotions, and seasonal cocktail rollouts.
  • Developed in-depth product knowledge to provide expert recommendations tailored to guest preferences.

General Manager

Locanda Del Borgo
Denver
01.2016 - 01.2024
  • Led front-of-house operations, ensuring top-tier customer service and team performance
  • Developed and maintained strong vendor relationships, negotiating cost-effective contracts
  • Spearheaded event planning for private parties and corporate gatherings, overseeing logistics, staffing, and guest experience
  • Increased revenue through promotional events, customer loyalty programs, and strategic pricing
  • Trained and motivated a high-performing sales-focused team, enhancing overall customer satisfaction

Front of House Team Lead

Tavern Hospitality Group
Denver
01.2013 - 01.2019
  • Held multiple FOH roles, including server, lead server, bartender, and key holder, demonstrating adaptability and expertise across all areas of service
  • Provided exceptional guest experiences through attentive service, personalized recommendations, and strategic upselling
  • Assisted in planning and executing private events, managing logistics, guest flow, and VIP service
  • Led staff training on sales techniques, food and beverage pairings, and customer engagement
  • Managed reservations, seating logistics, and high-volume service to optimize revenue and efficiency
  • Maintained inventory, handled cash management, and executed opening and closing procedures as a key holder

Education

Bachelor of Arts - Hospitality, Tourism and Events

Metropolitan State University
Denver, CO

Skills

Sales & Upselling Strategies

Event Planning and Execution

Client Relationship Management

Negotiation and Vendor Coordination

Customer Experience Enhancement

Public Speaking and Presentation Skills

Team Leadership and Training

CRM & POS Systems

Budgeting and Cost Control

Timeline

Bartender

Quality Italian
03.2024 - 03.2025

General Manager

Locanda Del Borgo
01.2016 - 01.2024

Front of House Team Lead

Tavern Hospitality Group
01.2013 - 01.2019

Bachelor of Arts - Hospitality, Tourism and Events

Metropolitan State University

Similar Profiles

CREATE PROFILE
Marissa S Martinez