Marissa Sedillo
Loveland
Summary
Self-motivated individual with strong problem-solving abilities and a commitment to excellence in customer service. Experienced in collaborating with teams to enhance operational efficiency and ensure patient/customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Customer Support 1 Customer Experience
Intrado
Longmont, CO
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated efforts with various departments to identify and implement process improvements.
Pharmacy Technician
Walgreens
Loveland, CO
01.2021 - 01.2024
- Processed prescriptions accurately and efficiently within fast-paced pharmacy environment.
- Delivered vaccines to patients to support public health initiatives and prevent disease spread.
- Managed inventory levels through regular audits and restocking procedures.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted pharmacists in preparing medications to ensure compliance with safety standards.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Streamlined drug distribution processes, reducing wait times for patients.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.
CNA
Center At Rock Creek
Fort Collins. Co
01.2019 - 01.2021
- Supported needs of 30+ residents under long-term care.
- Delivered high-quality care to rehab patients in hospital facility.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with personal hygiene tasks, promoting dignity and respect for patients.
- Monitored vital signs, documenting changes to support clinical decision-making.
- Streamlined patient intake processes, improving efficiency in service delivery.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA
Maxim Healthcare
Fort Collins, CO
01.2016 - 01.2018
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Brightstar Healthcare
Loveland, CO
01.2016 - 01.2018
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CNA
Northern Colorado Rehabilitation Hospital
Johnstown, CO
01.2015 - 01.2016
- Supported needs of 30+ residents under long-term care.
- Delivered high-quality care to rehab patients as well as acute patients in hospital facility.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Advocated for patient needs within interdisciplinary teams, enhancing overall care quality.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA
NorthShore
Loveland, CO
01.2013 - 01.2015
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for patients.
- Monitored vital signs, documenting changes to support clinical decision-making.
- Collaborated with healthcare teams to coordinate patient care plans effectively.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures to maintain a safe environment for patients and staff.
- Streamlined patient intake processes, improving efficiency in service delivery.
- Advocated for patient needs within interdisciplinary teams, enhancing overall care quality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Hostess
Mimi's Cafe
Loveland, CO
01.2012 - 01.2013
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Collaborated with servers and kitchen staff to coordinate timely service delivery.
- Assisted in training new host team members on operational procedures and customer service standards.
- Resolved guest inquiries and concerns with professionalism, enhancing overall dining experience.
- Implemented improved seating arrangements that increased flow during high-traffic periods.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
Waitress
Buffalo Wild Wings
Loveland, CO
01.2012 - 01.2013
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order processing.
- Collaborated with kitchen staff to facilitate smooth service flow.
- Trained new employees on menu offerings and service protocols.
Bakery Clerk
Schmidts Bakery
Loveland, CO
01.2011 - 01.2012
- Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored new staff on efficient baking techniques and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented promotional displays, enhancing product visibility and driving customer engagement.
Cashier
King Soopers
Loveland, CO
01.2008 - 01.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted in inventory management and restocking of merchandise.
- Maintained cleanliness and organization of checkout areas for safety compliance.
- Trained new cashiers on operational procedures and customer interactions.
- Monitored cash drawer accuracy and resolved discrepancies promptly.
- Collaborated with team members to enhance overall store performance and customer satisfaction.
- Implemented strategies to streamline checkout processes, reducing wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Daycare Worker
Jumpin
Loveland, CO
01.2006 - 01.2008
- Supervised daily activities to ensure child safety and engagement.
- Developed and implemented age-appropriate educational activities fostering learning and creativity.
- Assisted children with personal needs, promoting independence and self-care skills.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Maintained a clean and organized environment promoting health and safety standards.
- Trained new staff on childcare protocols, enhancing team efficiency and consistency.
- Planned and executed special events, enriching children's experiences through diverse activities.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Pharmacy Technician - Pharmaceutical Medicine
Walgreens
Loveland05-2021
High School Diploma -
Loveland High
Loveland05-2011
Certified Nursing Assistant - Nursing
Columbine
Fort Collins, CO06-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
- CNA - Certified Nurse Assistant
- CPhT - Certified Pharmacy Technician
Timeline
Technical Customer Support 1 Customer Experience
Intrado
06.2025 - Current
Pharmacy Technician
Walgreens
01.2021 - 01.2024
CNA
Center At Rock Creek
01.2019 - 01.2021
CNA
Maxim Healthcare
01.2016 - 01.2018
CNA
Brightstar Healthcare
01.2016 - 01.2018
CNA
Northern Colorado Rehabilitation Hospital
01.2015 - 01.2016
CNA
NorthShore
01.2013 - 01.2015
Hostess
Mimi's Cafe
01.2012 - 01.2013
Waitress
Buffalo Wild Wings
01.2012 - 01.2013
Bakery Clerk
Schmidts Bakery
01.2011 - 01.2012
Cashier
King Soopers
01.2008 - 01.2011
Daycare Worker
Jumpin
01.2006 - 01.2008
Pharmacy Technician - Pharmaceutical Medicine
Walgreens
High School Diploma -
Loveland High
Certified Nursing Assistant - Nursing
Columbine