Marissa Martinez
Denver
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The Gardens at Saint Elizabeth. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team collaboration. Experienced in high-volume dining environments, ensuring quality and efficiency in food service. Comfortable working in a fast paste environment and a very very fast learner.
Overview
2
2
years of professional experience
Work History
Server
The Gardens at Saint Elizabeth
07.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy throughout service.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Implemented feedback mechanisms to enhance service quality based on guest preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cook
Ramen Star
06.2023 - 10.2024
- Assisted in food preparation, ensuring adherence to safety and sanitation standards.
- Operated kitchen equipment, learning proper usage and maintenance procedures.
- Collaborated with team members to streamline meal service and improve efficiency.
- Maintained cleanliness of workstations, promoting a safe cooking environment.
- Learned recipe execution under guidance, focusing on quality and presentation standards.
- Supported senior cooks during meal prep, enhancing skills through hands-on experience.
- Adapted quickly to changing kitchen demands, demonstrating flexibility and teamwork.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Welding
Emily Griffith Technical College
Denver, CODenver North Highschool
Denver, CO06.2024
Skills
- Strong work ethic
- Exceptional customer service!!
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food running
- High volume dining
- Team collaboration
Timeline
Server
The Gardens at Saint Elizabeth
07.2024 - Current
Cook
Ramen Star
06.2023 - 10.2024
Welding
Emily Griffith Technical College
Denver North Highschool
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