Marissa Lucero-Vigil
Keenesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Patient Service Representative Team Lead
CommonSpirit Health
12.2024 - Current
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.
Administrative Support IV
City And County Of Denver
08.2023 - 08.2024
- Volunteered to help with special projects of varying degrees of complexity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
Lead Clinical Secretary
Fresenius Medical Center
05.2019 - 10.2022
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled appointments and conducted follow-up calls to clients.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Created and updated records and files to maintain document compliance.
Laboratory Assistant
Laboratory Corporation Of America
05.2017 - 05.2019
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Processed patient specimens according to priority and documented results.
Administrative Support Intern
Los Alamos National Laboratory
03.2014 - 05.2015
- Streamlined administrative processes for improved workflow and productivity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Contributed to project management efforts by tracking progress, deadlines, and deliverables for successful outcomes.
Education
No Degree - Business Administration
University of New Mexico
No Degree - Microsoft Office Courses
Northern New Mexico College
High School Diploma -
Espanola Valley High School
05.2015
Skills
- Data Entry
- Records Management
- Technical Analysis
- Microsoft Office
- Customer and client relations
- Scheduling
- EPIC Application
- Project Management
Timeline
Patient Service Representative Team Lead
CommonSpirit Health
12.2024 - Current
Administrative Support IV
City And County Of Denver
08.2023 - 08.2024
Lead Clinical Secretary
Fresenius Medical Center
05.2019 - 10.2022
Laboratory Assistant
Laboratory Corporation Of America
05.2017 - 05.2019
Administrative Support Intern
Los Alamos National Laboratory
03.2014 - 05.2015
No Degree - Microsoft Office Courses
Northern New Mexico College
High School Diploma -
Espanola Valley High School
No Degree - Business Administration
University of New Mexico
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