Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Marissa Costello

Summary

Dynamic General Manager with expertise in operations management, team building, and customer service. Proven ability to enhance efficiency and resolve problems, driving high levels of satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

General Manager

Petco
Colorado
05.2022 - Current
  • Directed daily operations to enhance customer service and optimize team efficiency.
  • Analyzed sales data to identify trends, inform inventory management, and drive product assortment decisions.
  • Fostered partnerships with vendors to negotiate favorable terms and improve product availability.
  • Implemented training programs to develop staff skills and ensure compliance with company standards.
  • Mentored department managers on best practices for team leadership and performance enhancement.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Utilized POS systems for inventory management, sales tracking, and customer transactions.
  • Managed staff schedules to optimize labor costs while meeting business needs and peak hours.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.

Supervisor

Anthony's Pizza
Colorado
10.2021 - 05.2022
  • Supervised daily operations, ensuring quality standards and efficient workflow in kitchen environment.
  • Trained and mentored staff on food preparation techniques and customer service protocols.
  • Coordinated staff schedules to optimize labor efficiency during peak business hours.
  • Implemented inventory management systems to reduce waste and improve stock accuracy.

Inventory Manager

Ace Hardware
Colorado
11.2017 - 10.2021
  • Implemented inventory control systems to enhance tracking and reduce discrepancies.
  • Oversaw inventory management processes, ensuring optimal stock levels and accuracy.
  • Conducted regular audits of inventory to maintain compliance with company standards.
  • Trained and mentored staff on best practices for inventory handling and organization.
  • Analyzed sales trends to anticipate inventory needs and adjust ordering strategies accordingly.
  • Led initiatives to optimize warehouse layout, improving accessibility and reducing retrieval times.
  • Created and updated regular inventory reports and records.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Soldier

United States Army
Fort Leonard Wood, MO
01.2020 - 09.2020

Executed directives in diverse operational matters.

Operated advanced weaponry systems during training and combat scenarios.

Education

High School Diploma -

Rangeview High School
Colorado
12-2020

Skills

  • Operations management
  • Retail operations
  • Sales forecasting
  • Inventory control
  • Leadership and team building
  • Training and coaching
  • Team leadership
  • Problem resolution
  • Time management
  • Customer service
  • Initiative and Self-motivation
  • Highly motivated

Interests

Baking

Pet care

Self development

Mentorship for others

Timeline

General Manager

Petco
05.2022 - Current

Supervisor

Anthony's Pizza
10.2021 - 05.2022

Soldier

United States Army
01.2020 - 09.2020

Inventory Manager

Ace Hardware
11.2017 - 10.2021

High School Diploma -

Rangeview High School
Marissa Costello