Marissa Brooks
Castle Rock
Summary
Goal-oriented and driven professional seeking to establish a long-term career. With a strong focus on achieving objectives, motivated to contribute skills and expertise to drive success within a dynamic work environment. Committed to continuous learning and growth, eager to leverage determination and passion to make a meaningful impact in the industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scale House Attendant/Office Manger in Training
Waste Connections Denver
12.2023 - Current
- Complied with safety regulations to avoid potential injuries and support company goals.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Weighed and measured waste materials and updated records with collected data.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Maintained a clean and organized scale house, ensuring a safe working environment for all staff members.
- Collaborated with team members to enforce site safety regulations and guidelines, reducing accidents onsite.
- Coordinated effectively with drivers regarding load adjustments or rejections based on established criteria.
- Reduced wait times for drivers by expediting the check-in process without compromising accuracy or safety standards.
- Provided exceptional customer service by answering questions and addressing concerns professionally and promptly.
- Played an integral role in achieving company performance goals through diligent execution of assigned responsibilities within the scale house.
- Monitored truck traffic flow to ensure timely processing of materials, avoiding unnecessary delays.
- Assisted in conducting periodic audits of scale house procedures, ensuring continued adherence to best practices and industry standards.
- Greeted customers and provided excellent service to internal and external clients.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Supported environmental compliance efforts by adhering to regulatory requirements pertaining to waste management facilities.
- Demonstrated flexibility in work hours to accommodate fluctuations in business demands, contributing to seamless facility operations.
- Ensured accurate billing by verifying material weights and proper classification according to established guidelines.
- Managed record-keeping tasks efficiently, maintaining accurate logs of all transactions and related data.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Painter
L.a. Painting
03.2016 - 10.2023
- Executed detailed custom designs for clients seeking unique visual elements in their living spaces.
- Enhanced residential property appeal by skillfully applying various painting techniques and set up all work sites safely and efficiently for crew
- Performed accurate measurements and calculations to estimate required materials and labor for each project, ensuring cost-effective resource allocation.
- Brief employees on their assigned task in order to maintain an efficient work environment
- Maximized durability of paint jobs by thorough surface preparation and proper use of primers.
- Reduced project completion time by efficiently managing paint resources and equipment.
- Collaborated effectively with other contractors for seamless project execution, resulting in positive feedback from clients.
- Trained new team members on company processes and techniques, fostering a culture of continuous improvement within the organization.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Kept accurate records of paint supplies and other materials.
- Followed safety procedures and properly used protective gear while painting.
- Conducted final work check to assess quality and make corrections if necessary.
- Interacted with clients to report progress and verify timetable for completed work.
- Evaluated completed work for quality and adherence to standards and client requirements and performed final walk-throughs with client.
Cleaning Lead
Two Maids & A Mop
11.2020 - 07.2021
- Effectively lead and supervised residential cleaning service crews
- Oversaw and implemented training of new employees and retraining of current employees to improve production
- Participated in daily cleaning duties
- Responsible for booking and scheduling cleanings via phone and face to face interactions
- Met with Clients in their homes to set up the appropriate service plan and provide an accurate quote that works best for their needs.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Assisted in developing marketing materials targeted at prospective clients showcasing the company''s range of services, expertise levels and achievements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Sales /Customer Service Representative
Ivox Solutions
05.2018 - 02.2019
- Responded to customer requests for products, services, and company information on local internet/cable services
- Met weekly sales quota while maintaining an excellent score on surveys completed by customers
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Deli Prep Team Leader
SAMS CLUB / LOCAL
09.2017 - 05.2018
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients' satisfaction.
- Train onboarding employees on food-prep safety and regulations
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Host team meetings weekly to address numbers and new products being placed in display areas
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Monitored inventory levels closely to prevent stockouts
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Packaging Team Leader
Marrone Bio Innovations
03.2017 - 09.2017
- Lead production team responsible for bottling, labeling, and packaging of fertilizer products.
- Trained new hires on rehires on production processes and requirements to efficiently maintain quotas.
- Ensured team consistently met daily requirements and weekly quotas
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Quality Control Team Leader
Patrick Industries
01.2016 - 03.2017
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Proposed corrective actions to address recurring quality issues production output.
- Helped uncover and fix production problems in order to reduce overall defect rates and increase output.
- Collaborated with production staff to improve processes, reduce defects and optimize quality, resulting in higher quality outputs.
- Reduced time needed for quality control inspections through process optimization, without compromising thoroughness.
Sales /Customer Service Cashier
Kohls Department Store
08.2015 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Processed customer purchases and accurately handled payment transactions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Cashier
Culvers
02.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Operated and sanitized kitchen and food preparation equipment.
- Completed order entries and verified correctness with customers to reduce post-order errors.
Volunteer
Holy Cross Children Services
05.2014 - 08.2014
- Mentored troubled teen girls, map out daily and weekly goals, help complete activities to create a positive self image, help identify positive coping skills
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
High School Diploma -
Swan Valley High School
Saginaw, MI04.2025
Skills
- Quality Assurance
- Reliable Professionalism
- High Attention to Precision
- Efficient Task Management
- Collaborative Team Member
- Effective Problem Resolution
- Safety awareness
- Self-Motivated and Goal-Oriented
- Effective Time Management
- Punctual and dependable
- Excellent communication
- Client Support
- Scheduling
- Scope of work planning
- Inventory Management
- Outbound scale operations
- Equipment inspection
- Decision making aptitude
- Waste documentation
- Record keeping expertise
- Fee management
- Public landfill requirements
- Hazardous waste screening
- Data entry proficiency
- Document management
- Accurate recordkeeping
- Regulatory compliance
- Product weighing
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Operational efficiency
- Computer proficiency
- Task prioritization
- Analytical thinking
- Professionalism
- Document review
- Continuous improvement
- Records management
- Process improvement
- Error detection
- Deadline adherence
- Data verification
- Logistics coordination
- Analytical skills
- Data management
Certification
- Drivers License
- Recipients Rights Certificate, 12/19
- Designated Medication Administration, 01/20, 01/21
- CPR/AED for Professional Rescuers and Health Care Providers, 01/20
- First Aid, 01/20
- CPI, 01/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Scale House Attendant/Office Manger in Training
Waste Connections Denver
12.2023 - Current
Cleaning Lead
Two Maids & A Mop
11.2020 - 07.2021
Sales /Customer Service Representative
Ivox Solutions
05.2018 - 02.2019
Deli Prep Team Leader
SAMS CLUB / LOCAL
09.2017 - 05.2018
Packaging Team Leader
Marrone Bio Innovations
03.2017 - 09.2017
Painter
L.a. Painting
03.2016 - 10.2023
Quality Control Team Leader
Patrick Industries
01.2016 - 03.2017
Sales /Customer Service Cashier
Kohls Department Store
08.2015 - 01.2016
Volunteer
Holy Cross Children Services
05.2014 - 08.2014
Cashier
Culvers
02.2014 - 01.2015
High School Diploma -
Swan Valley High School
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