Marissa Bonday
Fort Collins
Summary
Restaurant hostess and server with 5 years of experience who offers hospitality experience and has enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Loves creating a fun and goofy environment for customers and coworkers.
Overview
5
5
years of professional experience
Work History
Hostess/Server
Sugar Salt Sand
Fort Collins
04.2025 - Current
- Greeted guests warmly and provided menus upon arrival.
- Managed reservations and coordinated seating arrangements effectively.
- Answered phones promptly to record and confirm reservations.
- Assisted servers by communicating guest needs and preferences.
- Supported team members during busy shifts to enhance service flow.
- Trained new hostesses on procedures and customer service standards.
- Took beverage orders and served drinks during peak meal times.
- Ensured compliance with health and safety regulations at all times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked identification of customers prior to serving alcoholic beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Informed patrons of specialties and features.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and credit transactions with attention to detail.
- Trained new servers on restaurant policies and service standards.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Task Associate
The Woodhouse Spa
Fort Collins
12.2024 - 04.2025
- Assisted in maintaining a clean and welcoming spa environment.
- Supported therapists by preparing treatment rooms and organizing supplies.
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with team members to ensure smooth daily operations.
- Maintained inventory levels of spa products and replenished as needed.
- Adhered to safety protocols and hygiene standards throughout the facility.
- Carried heavy items around the spa.
- Poured varies beverages for clients like champagne, mimosas, hard liquor, coffee, and tea.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Restaurant Hostess
Japango
Fort Collins
11.2024 - 12.2024
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to ensure efficient seating arrangements.
- Coordinated with servers and kitchen staff for smooth service flow.
- Handled guest complaints and resolved issues promptly and courteously.
- Maintained cleanliness and organization of the host stand area.
- Trained new host staff on procedures and customer service standards.
- Monitored dining room activity to optimize seating capacity during peak times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Restaurant Hostess
The Roost
Longmont
07.2022 - 10.2024
- Worked closely with servers and kitchen staff to ensure smooth operations, resolve issues promptly, and maintain a positive dining atmosphere.
- Maintained accurate wait lists, managed phone inquiries professionally, and ensured cleanliness of entrance area to create a welcoming first impression.
- Assisted with training new hostesses, sharing best practices for customer service and efficient table management to enhance overall team performance.
- Organized the host stand to keep it nice and clean for other hosts or night crew.
- Used ipads to correctly seat, make reservations, waitlist, customers.
- Leveraged iPad technology for streamlined seating, reservations, and waitlist management, enhancing operational efficiency and guest experience.
- Streamlined check-in process, reducing average wait time. Implemented efficient table turnover strategies, increasing daily customer capacity.
- Maintained cleanliness standards in dining areas. Accurately managed reservation system, minimizing booking conflicts and enhancing guest experience.
- Put on a good face and smile for customers coming in and customers going out.
- Always tried to answer any questions that were asked and if they could not be I send them over to a manager or staff member who is more familiar with the question.
- Navigated a POS system for online orders, togos, and future orders, as well as making my own orders.
- Learn to operate and organize different orders for night and day shifts.
- Cleaned and organized bathrooms as well as arranged the host stand to keep it clean and assembled to appeal to customers as well as helpful for other staff members.
- Learned to collaborate with a very big group of people to make it a very helpful, fun, passionate, communicative, environment for everyone.
- Work to always give a good performance for customer satisfaction.
Restaurant Hostess
Beau Jo's Pizza
Longmont
07.2021 - 06.2022
- Greeted guests warmly, managed reservations efficiently, and coordinated seating arrangements to optimize restaurant flow and enhance customer satisfaction.
- Assigned patrons to suitable tables according to server rotation.
- Took reservations from patrons by phone or online.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Balanced cash register at end of shift according to established procedures.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education
High School Diploma -
Silver Creek High School
Longmont, COSkills
- Team Collaboration
- Time Management
- Positive Attitude
- Attention to Detail
- Organizational Skills
- Multitasking
- Customer Service
- Communication
- Creativity
Personal Information
Date of Birth: 03/04/2005
Timeline
Hostess/Server
Sugar Salt Sand
04.2025 - Current
Task Associate
The Woodhouse Spa
12.2024 - 04.2025
Restaurant Hostess
Japango
11.2024 - 12.2024
Restaurant Hostess
The Roost
07.2022 - 10.2024
Restaurant Hostess
Beau Jo's Pizza
07.2021 - 06.2022
High School Diploma -
Silver Creek High School