Marisa Ortega
Colorado Springs
Summary
Accomplished Billing Supervisor with a proven track record at Spectrum, adept in team development and strategic decision-making. Expertise in reducing billing discrepancies and enhancing invoice processing efficiency. Demonstrated leadership in fostering team collaboration at T-Mobile and streamlining benefits coordination at CVS Caremark. Skilled in reporting and conflict resolution, significantly improving operational workflows.
Overview
11
11
years of professional experience
Work History
Billing Supervisor
Spectrum
11.2022 - Current
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
Team Leader
T-Mobile
01.2017 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Benefits Coordinator
CVS Caremark
09.2013 - 01.2017
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Education
Certificate - Emergency Management
University of Colorado At Colorado Springs
Colorado Springs, CO03.2023
High School Diploma -
Dr. Paul Kelley Volunteer Academy
Knoxville, TN09.2013
Skills
- Team development
- Reporting skills
- Strategic Decision-making
- Invoice processing
Timeline
Billing Supervisor
Spectrum
11.2022 - Current
Team Leader
T-Mobile
01.2017 - 11.2022
Benefits Coordinator
CVS Caremark
09.2013 - 01.2017
Certificate - Emergency Management
University of Colorado At Colorado Springs
High School Diploma -
Dr. Paul Kelley Volunteer Academy
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