Summary
Overview
Work History
Education
Skills
Timeline
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MARISA MCCABE

Boca Raton,FL

Summary

Well qualified customer service professional skillful at problem solving with an efficient and positive professional attitude. Great verbal and written communication skills, well organized, self-motivated, hardworking, and skilled in sales. Able to adapt to changing demands and can learn new information quickly.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

European Wax Center
06.2023 - Current
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Secured revenue, accurately monitoring cash intake, verifying receipts and maintaining store policy updates to sales reports.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided guests with positive experience and professional impression.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Checked system to confirm arrival and departure times.
  • Set up appointments, processed payments and responded to wide range of questions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Informed new guests of the medication policies
  • Provided guests with information about our Wax Pass program
  • Sold wax passes to guests
  • Restock inventory
  • Used Zenoti as primary Point of Sale system

Front Desk Receptionist

Frenchies Nail Salon
05.2025 - 08.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with nail technicians to optimize scheduling and improve client satisfaction.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained a clean salon, cleaning implements, bowls, laundry, etc

Hostess

Le French
05.2022 - 10.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Explained QR code scanning for electronic menu access.

Barista

Starbucks
05.2021 - 04.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Described menu items to customers and suggested appealing products.

Education

High School Diploma -

Heritage High School
Littleton, CO
05.2023

Bachelor of Arts - Communications

Florida Atlantic University
Boca Raton, FL
05-2027

Skills

  • Guest Service and Assistance
  • Conflict Resolution Tactics
  • Cash Management
  • Skilled in Zenoti
  • Making Reservations
  • Problem-Solving Skills
  • Quality Assurance
  • Listening Skills
  • Guest Safety
  • Sales Understanding

Timeline

Front Desk Receptionist

Frenchies Nail Salon
05.2025 - 08.2025

Guest Services Associate

European Wax Center
06.2023 - Current

Hostess

Le French
05.2022 - 10.2023

Barista

Starbucks
05.2021 - 04.2022

High School Diploma -

Heritage High School

Bachelor of Arts - Communications

Florida Atlantic University

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MARISA MCCABE