Marina D Mayfield
Centennial
Summary
Highly organized and detailed-oriented professional with superior knowledge of temporary housing, relocation, property management. Service-focused team player bringing unparalleled skills in customer relations, task prioritization, time management and leadership. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency
Overview
26
26
years of professional experience
Work History
HOA Coordinator
AMI Advanced Management
09.2021 - Current
- Managed two clubhouse for a large housing community
- Clubhouse event rentals
- Plan and execute large community events
- Vendor relations
- Process and manage compliance/violations
- Process and manage architectural requests
- Answer all phone and email correspondence
- Attend monthly board meetings
- Create monthly newsletters
- Website and communication management
- Manage social committee budget
Assistant Office Manager
New Image Leasing
05.2020 - 09.2021
- Manage calendar for furniture deliveries, returns and exchanges
- Website management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with corporate housing, insurance and individual clients to effectively build rapport and lasting relationships.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Operations Manager, Service Coordinator
Oakwood Temporary Housing
07.2002 - 12.2019
- Sourced, secured and managed inventory for over 200 apartments
- Worked with relocation customers to understand requirements and provide exceptional Customer Service
- Team Supervision and Training
- Warehouse Management and Inventory
- Reviewed, signed and maintained original leases and renewal documents
- Distributed and followed up on tenant renewal notices
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Maintained constructive client and vendor relationships
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Cross-trained existing employees in order to maximize team performance
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Aligned team actions with company policies and industry standards.
Front Desk Representative
Homestead Studio Suites
01.1999 - 01.2002
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Trained new employees, demonstrating best methods for serving clients and guests
Education
High School Diploma -
Eaglecrest
Centennial, COSkills
- Temporary Housing & Relocation
- HOA & Property Management
- Staff & Inventory Management
- Sales & Operations
- Accounting
- Budget management
- Proficient in Microsoft Office
- Complex problem solving
- Customer service-focused
- Energetic and enthusiastic
Timeline
HOA Coordinator
AMI Advanced Management
09.2021 - Current
Assistant Office Manager
New Image Leasing
05.2020 - 09.2021
Operations Manager, Service Coordinator
Oakwood Temporary Housing
07.2002 - 12.2019
Front Desk Representative
Homestead Studio Suites
01.1999 - 01.2002
High School Diploma -
Eaglecrest
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