Mariem Derouiche
International Manager
BOGOTÁ, D.C.
Summary
Delivering quality results and working well in fast-paced environments. Seeking to contribute the skills and experience to a new position.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
4
4
Languages
Work History
Lead and Manage a Team of Clearance Agents and Coordinators
Ozeol International
Bogotá, Bogota D.C.
01.2021 - Current
- Lead and manage a team of clearance agents and coordinators involved in import/export processes
- Conduct regular team meetings to review performance, address challenges, and set clear objectives
- Train and mentor team members, ensuring they are up-to-date with the latest regulations, best practices, and technology used in the clearance process
- Monitor and manage the clearance process to optimize workflow
- Analyze key performance indicators (KPIs) daily weekly and monthly
- Provide solutions to clients for urgent or problematic shipments to minimize delays
- Ensure that the team follows international trade laws and customs regulations in all their dealings
Sales administrative assistant
Medilife
01.2021 - 01.2022
- Prepare and process sales-related documentation, such as quotes, proposals, contracts, and invoices
- Assist with customer follow-ups, including sending emails, making phone calls, or scheduling meetings
- Provide support for customer order processing and delivery scheduling
- Monitor sales data and prepare regular sales reports, tracking key metrics
- Coordinate sales team activities, such as organizing travel arrangements, setting up appointments, and managing calendars
Technical Support
Topnet
01.2021 - 01.2022
- Respond to customer inquiries via phone, email, or chat to resolve internet connectivity issues
- Guide customers in setting up and configuring routers
- Track and resolve outages or service disruptions, keeping customers informed of any maintenance schedules
- Prepare reports on recurring issues and suggest improvements in customer service or technical processes
- Provide feedback to the management team on common customer issues or complaints
- Educate customers on how to prevent common technical issues
- Inform customers about Topnet's latest products, services, and promotions
Car Dealership Commercial
Dongfeng
01.2016 - 01.2021
- Provide detailed explanations of financing options, leasing terms, and insurance products
- Identify potential customers through various channels (showroom visits, online leads, phone inquiries)
- Follow up on leads and inquiries to convert them into sales opportunities
- Prepare and complete all necessary documentation for vehicle sales, including contracts, title transfers, and financing paperwork
- Ensure timely and accurate delivery of vehicles to customers
- Build long-term relationships with customers by providing exceptional service before, during, and after the sale
- Promote additional dealership services such as maintenance, accessories, and extended warranties
Education
Bachelor`s degree - Economics and Management, Human Resources Management
Ibn Rachiq
Tunisia 01.2014 - 01.2017
High School diploma -
Skills
Ability to work under pressure
Excellent problem-solving abilities
Strong negotiation skills
Strong communication and customer service skills
Ability to build trust with customers
Strong leadership and team management skills
Timeline
Lead and Manage a Team of Clearance Agents and Coordinators
Ozeol International
01.2021 - Current
Sales administrative assistant
Medilife
01.2021 - 01.2022
Technical Support
Topnet
01.2021 - 01.2022
Car Dealership Commercial
Dongfeng
01.2016 - 01.2021
Bachelor`s degree - Economics and Management, Human Resources Management
Ibn Rachiq
01.2014 - 01.2017
High School diploma -
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