Marielena Castle
Fort Collins
Summary
Dedicated professional with strong customer service skills, known for reliability and conflict resolution. Experienced in training staff and enhancing customer experiences in retail and service environments.
Overview
5
5
years of professional experience
Work History
Cashier
Clean Eatz Cafe
Fort Collins, CO
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed daily reconciliations.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted with inventory management, restocking supplies as needed to maintain optimal levels.
- Trained new staff on operational procedures and POS system usage.
- Implemented best practices for cleanliness and organization in the cafe environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Paralegal Intern
Fort Collins Public Defender's Office
Fort Collins, CO
05.2025 - 08.2025
- Conducted legal research to support case preparation and strategies.
- Drafted legal documents, including motions, briefs, and pleadings for court submissions.
- Organized case files and maintained accurate records to ensure compliance with regulations.
- Assisted attorneys in trial preparation by summarizing evidence and preparing exhibits.
Sales Associate
Urban Outfitters, Inc.
Denver, CO
01.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained visual merchandising standards, contributing to an engaging store environment.
- Collaborated with team members to execute promotional displays and seasonal transitions.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hostess
Jing Restaurant
Denver, CO
07.2022 - 12.2022
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation systems to optimize seating and minimize wait times.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with waitstaff to coordinate service flow and guest needs.
Line Worker
Waterway Carwash
Greenwood Village, CO
01.2021 - 07.2022
- Operated car wash equipment efficiently to ensure high-quality service delivery.
- Maintained cleanliness and organization of work area to enhance workflow.
- Provided exceptional customer service by addressing concerns and inquiries promptly.
- Followed safety protocols consistently to promote a secure working environment.
- Deep-cleaned and detailed cars.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, COBachelor of Science - Psychology
Santa Clara University
Santa Clara, CABachelor of Science - Psychology And Criminal Justice
Colorado State University
Fort Collins, CO05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Complex Problem-solving
- Conflict resolution
- Product restocking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Paralegal Intern
Fort Collins Public Defender's Office
05.2025 - 08.2025
Cashier
Clean Eatz Cafe
01.2025 - Current
Sales Associate
Urban Outfitters, Inc.
01.2023 - 01.2024
Hostess
Jing Restaurant
07.2022 - 12.2022
Line Worker
Waterway Carwash
01.2021 - 07.2022
High School Diploma -
Cherry Creek High School
Bachelor of Science - Psychology
Santa Clara University
Bachelor of Science - Psychology And Criminal Justice
Colorado State University