Mariela Quiroz
Evans
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Culver's Restaurant
Greeley, CO
03.2025 - 06.2026
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Handled customer inquiries and resolved issues promptly to enhance overall dining experience.
Customer Service Representative
Otterbox
Evans, CO
11.2025 - 03.2026
- Assisted customers with loan applications, ensuring accurate documentation and compliance with company policies.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Processed loan transactions promptly, maintaining high levels of accuracy throughout each step.
- Collaborated with team members to streamline processes, improving service delivery times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
LoanMax Title Loans
Fort Collins, CO
06.2025 - 08.2025
- Processed loan applications and handled customer accounts with confidentiality and accuracy.
- Managed incoming calls, emails, and digital records using new technology systems.
- Executed money orders, online payments, and office opening/closing procedures independently.
- Provided exceptional customer care, resolving account and payment issues efficiently.
- Managed daily office operations including opening and closing procedures, cash drawer reconciliation, and end of day financial reports.
Seasonal Online Pickup & Retail Associate
Walmart
Greeley, CO
10.2024 - 05.2025
- Fulfilled online pickup orders and managed backroom organization to ensure order accuracy.
- Assisted customers with inquiries, returns, and retail purchases.
- Trained and led team members on operational standards during high-volume periods.
- Operated POS systems and maintained strong cash handling accuracy.
- Assigned in different roles to organize and distribute orders effectively.
- Collaborated with supervisors and other departments to manage workflow and ensure order completion deadlines were met.
Pharmacy Customer Service Associate
Walgreens
Fort Morgan, CO
07.2024 - 10.2024
- Supported pharmacists with customer inquiries and medication pickups.
- Managed POS transactions, online orders, and retail sales.
- Delivered photo center assistance and maintained clean, organized work areas.
- Provided empathetic and professional service to patients and retail customers.
Sandwich Artist
Subway
Fort Morgan, CO
03.2024 - 07.2024
- Fulfilled online pickup orders and managed backroom organization to ensure order accuracy.
- Assisted customers with inquiries, returns, and retail purchases.
- Trained and led team members on operational standards during high-volume periods.
- Operated POS systems and maintained strong cash handling accuracy.
- Assigned in different roles to organize and distribute orders effectively.
- Collaborated with supervisors and other departments to manage workflow and ensure order completion deadlines were met.
Education
High School Diploma -
Goal Academy High School
Fort Morgan, CO05.2025
Skills
- Bilingual: English / Spanish
- Administrative Support & Data Entry
- Communication & Conflict Resolution
- Tech and Process Adaptability
- Dedicated Problem Solver
- Customer Service & Client Relations
- Retail Sales & Cash Handling
- Operating Point-of-Sale (POS) Systems
- Order Processing & Online Fulfillment
- Team Collaboration & Supportive Attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
Otterbox
11.2025 - 03.2026
Customer Service Representative
LoanMax Title Loans
06.2025 - 08.2025
Team Member
Culver's Restaurant
03.2025 - 06.2026
Seasonal Online Pickup & Retail Associate
Walmart
10.2024 - 05.2025
Pharmacy Customer Service Associate
Walgreens
07.2024 - 10.2024
Sandwich Artist
Subway
03.2024 - 07.2024
High School Diploma -
Goal Academy High School