Marie Montoya
Westminster
Summary
Exceptional administrative assistant and customer service offering extensive experience in the daily duties of office and restaurant operations Authorized to work in the US for any employer bilingual
Overview
2027
2027
years of professional experience
Work History
server
Old Chicago Pizza
Westminster, CO
07.2017 - Current
- I provide excellent customer service, guest connections and excellent customer phone service I excel in teamwork and leadership I have been a supervisor team lead in trainer for over nine years
- Delivered exceptional customer service in high-pressure dining environment.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
- Resolved customer inquiries and complaints to enhance overall dining experience.
- Implemented process improvements that streamlined service flow and reduced wait times.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in inventory management, tracking supplies to minimize waste and costs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS and toast systems to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Streamlined order-taking process to minimize wait times for diners.
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple
Bartender
Buffalo Wild Wings
Lakewood, CO
04.2014 - 07.2017
- Delivered exceptional customer service in high-volume bar environment.
- Crafted and served diverse beverage options while adhering to safety protocols.
- Trained and mentored new staff on drink preparation techniques and service standards.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
Server
Chilies
Lakewood, CO
02.2011 - 2014
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed cash and credit transactions accurately using point-of-sale system.
- Adapted to high-pressure environments during peak hours while maintaining service quality.
- Served food and beverages promptly with focused attention to customer needs.
management positions, cash
Olive Garden
Lakewood, CO
2007 - 01.2014
- Handling, certified new hire training, cash handling, made personable connection with all my regular guests
Radiology secretary
Littleton Hospital
Littleton, CO
01.2000 - 01.2003
- Insured customer service, patient paperwork, training new employees, running the office and front desk. I'm proud to say I've gotten a few awards on my customer service.
Secretary
BFI Trash Company
Commerce City
01.1998 - 01.2000
- Provided customer service, took new orders, provided new hire training, company Filing, and worked with Microsoft office.
Education
High school diploma - undefined
Adams County High School
01.1993
Skills
- Customer Service (10 years)
- Sales
- Supervisor
- Training
- Microsoft Office
- Word
- Bartender experience
- Fast learner
- Organizational Skills
- Microsoft Excel
- Customer service
- Cash handling
- Front desk
- Training & development
- Leadership
Additional Information
- Bilingual
- Excellent client relations
- Responsible
- Professional correspondence
- Longevity
- 55WPM
Languages
Spanish
Professional Working
Timeline
server
Old Chicago Pizza
07.2017 - Current
Bartender
Buffalo Wild Wings
04.2014 - 07.2017
Server
Chilies
02.2011 - 2014
Radiology secretary
Littleton Hospital
01.2000 - 01.2003
Secretary
BFI Trash Company
01.1998 - 01.2000
High school diploma - undefined
Adams County High School
management positions, cash
Olive Garden
2007 - 01.2014