Marie Delgado
Denver
Summary
Dynamic Team Lead at Ohio Valley Goodwill with a proven track record in operations management and employee training. Enhanced team performance through effective coaching and process improvements, achieving a significant boost in customer satisfaction. Skilled in quality control and fostering a collaborative work environment, driving excellence in service delivery.
Overview
4
4
years of professional experience
Work History
Team Lead
Ohio Valley Goodwill
Florence, KY
03.2025 - 04.2026
- Supervised team operations to ensure compliance with safety and quality standards.
- Developed training programs to enhance staff skills and productivity.
- Implemented process improvements that streamlined workflow efficiency.
- Coordinated schedules and tasks to optimize resource allocation across departments.
- Mentored junior staff, fostering a collaborative team environment.
- Analyzed performance metrics to identify areas for operational improvement.
- Facilitated communication between management and team members for effective project execution.
- Led initiatives that enhanced service delivery and customer satisfaction levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Pastry Cook Assistant
Three Squres Restaurant
Tamuning, Gu
11.2023 - 06.2025
- Assisted in preparation of pastry ingredients, ensuring quality and freshness.
- Supported lead pastry cook in executing daily dessert specials with precision.
- Maintained cleanliness and organization of pastry station to comply with health standards.
- Operated kitchen equipment for mixing, baking, and decorating pastries effectively.
- Collaborated with team members to streamline pastry production processes for efficiency.
- Learned new pastry techniques quickly, adapting to evolving menu requirements.
- Contributed to inventory management by tracking ingredient availability and usage.
- Implemented feedback from senior staff to improve presentation and taste of desserts.
- Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Package Handler
DHL Express Hub
Erlanger, KY
02.2022 - 08.2024
- Sorted and scanned packages to ensure accurate processing and timely delivery.
- Operated material handling equipment, maintaining safety protocols in fast-paced environment.
- Collaborated with team members to optimize package flow and minimize delays.
- Conducted quality checks on outgoing shipments, ensuring compliance with company standards.
- Assisted in inventory management by tracking package counts and locations effectively.
- Implemented best practices for handling hazardous materials, enhancing workplace safety measures.
Education
High School Diploma -
John F Kennedy High School
Tamuning, Gu03.2006
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
- Workplace safety
- Complaint resolution
- Operations management
- Production monitoring
- Diversity and inclusion
- Influencing skills
- Relationship building
- Equipment maintenance
- Employee training
- Task delegation
Languages
Chamorro
Native or Bilingual
Timeline
Team Lead
Ohio Valley Goodwill
03.2025 - 04.2026
Pastry Cook Assistant
Three Squres Restaurant
11.2023 - 06.2025
Package Handler
DHL Express Hub
02.2022 - 08.2024
High School Diploma -
John F Kennedy High School