Marie Bodda
Greeley
Summary
Motivated and results-focused hospitality professional with a strong record of enhancing guest satisfaction, improving property operations, and supporting team efficiency. Proactively takes on leadership responsibilities to drive smooth and consistent operations. Recognized for reliability, adaptability, and strong problem-solving abilities across multiple hotel brands. Committed to upholding high standards of cleanliness, safety, and service while fostering a positive, solutions-oriented atmosphere for guests and team members.
Overview
5
5
years of professional experience
Work History
Guest Attendant
WoodSpring Suites
10.2025 - Current
- Serve as a frontline representative of the property, delivering professional, positive, and solution-oriented guest service in a fast-paced, high-visibility role.
- Perform daily front office operations including assisting with guest check-ins/check-outs, processing reservations and renewals, and ensuring accurate completion of guest paperwork and reports.
- Respond promptly to guest needs and requests in person, by phone, and via digital platforms in English and Spanish, while handling special requests and resolving concerns with empathy, efficiency, and adhering to brand standards.
- Maintain high levels of property cleanliness and safety by performing room readiness prep, laundry duties (washing, drying, folding, and organizing linens/towels), and cleaning/sanitizing common areas.
- Monitor and replenish cleaning and guest supplies, document maintenance needs, and ensure the property environment supports a welcoming, safe guest experience.
- Support internal guest sales initiatives, including property tours for potential guests and assistance with occupancy strategies.
- Follow all emergency procedures, recognize safety hazards, and take proactive steps to protect guests and the property.
- Provide leadership support by training new team members, assisting with shift coordination, maintaining accurate shift logs, and stepping up to cover additional responsibilities as needed.
Customer Experience Advocate
Aspen Leisure Co
10.2024 - 10.2025
- Serve as the primary point of contact for guests across 40+ luxury vacation properties, ensuring seamless experiences from initial inquiry through departure.
- Respond promptly to guest communications via phone, email, and SMS, maintaining a response time under 15 minutes during business hours.
- Resolve guest issues with empathy and efficiency, escalating complex concerns to the appropriate team members.
- Collaborate with the Home Success Manager and homeowners to coordinate updates and maintain property excellence.
- Utilize channel management software to document guest interactions and reservation details accurately.
- Support team operations by monitoring cleaning and maintenance schedules and assisting team members as needed.
Staff Specialist
Aims Community College
03.2024 - 09.2024
- Provided high levels of customer service to students, Aims faculty, staff, and community members seeking access to resources from the Adult Education and ELL programs.
- Assisted with student intake and registration processes and communicated general program information via phone, email, and in person.
- Offered administrative support to the Director of Adult Education & ELL and Program Coordinators, including scheduling meetings and coordinating special events.
- Supported the daily operations of both the Adult Education and ELL programs.
- Ordered office and instructional supplies, maintained security and confidentiality of files, and assisted with special projects such as program celebrations, community outreach events, and graduation ceremonies.
Dental Receptionist
Open and Affordable Dental
05.2023 - 07.2023
- Greeted patients and visitors in a friendly and professional manner.
- Answered phone calls and responded to patient inquiries.
- Scheduled appointments, placed reminder calls, and managed patient records.
- Verified patient eligibility and claims status with insurance agencies.
- Collected payments and processed insurance claims.
- Prepared patient charts and updated patient information.
- Assisted with administrative tasks such as faxing, filing, and data entry.
Front Desk Agent
Microtel Inn & Suites
01.2023 - 04.2023
- Greeted and welcomed guests upon arrival and managed check-in and check-out processes, ensuring registration and payment details were accurate and complete.
- Answered phone calls and responded to guest inquiries both in person and through the Wyndham Community/Canary portal.
- Provided information about hotel facilities, services, and local attractions, and translated for Spanish-speaking staff and guests as needed.
- Handled guest complaints and resolved issues in a professional and timely manner.
- Restocked, cleaned, and maintained the breakfast area, as well as sorted, washed, dried, folded, and stored linens.
- Trained new staff members on front desk procedures and hotel policies.
- Maintained a clean and organized lobby and assisted with administrative tasks, including filing, data entry, and record keeping.
Customer Care Representative
Elevance Health
07.2022 - 12.2022
- Resolved member and provider questions and concerns for the state of California, including explaining benefits, addressing claim issues, assisting with locating providers, and managing grievances and appeals.
- Served as a liaison between members and providers to ensure clear communication and effective resolution of concerns.
Client Services Representative
1World Translation
01.2022 - 06.2022
- Answered phone calls and assisted clients and interpreters with a wide range of inquiries.
- Managed the phone system and scheduled appointments, assigning interpreters accordingly while maintaining the company calendar.
- Acted as a liaison between clients and interpreters, confirming interpreter assignments with clients.
- Educated interpreters on scheduling and invoicing procedures using the Boostlingo platform.
- Created and maintained a filing system within Google Suite.
- Trained new staff on phone system operations and scheduling procedures. Provided support as a backup recruiter when needed.
Guest Service Supervisor
Fairfield Inn & Suites by Marriott
07.2020 - 01.2022
- Managed inventory and ordering for guest service, housekeeping, and breakfast departments, and coordinated guest service associate schedules.
- Greeted, registered, and assigned rooms to guests while answering questions regarding hotel services, guest registration, local dining options, and travel directions.
- Made, confirmed, modified, and canceled guest reservations.
- Computed bills, collected payments, and provided change to guests.
- Posted charges for room stays, food, laundry, dry cleaning, and other services.
- Ensured compliance with hotel credit policies and enforced them appropriately.
- Performed laundry and light housekeeping tasks to maintain guest areas and linen supply.
- Ran reports and resolved related discrepancies. Provided support at other Marriott properties as needed.
Education
B.A. - Spanish Language and Latino/Latina Studies
University of Illinois at Urbana-Champaign
Spanish Philology
Universidad de Barcelona
A.A. - General Studies
Kishwaukee College
Skills
- Attention to detail
- Exceptional communication
- Strong organization
- Customer service excellence
- Time management
- Problem-solving
- Reliability & professionalism
Languages
Spanish
Native or Bilingual
Timeline
Guest Attendant
WoodSpring Suites
10.2025 - Current
Customer Experience Advocate
Aspen Leisure Co
10.2024 - 10.2025
Staff Specialist
Aims Community College
03.2024 - 09.2024
Dental Receptionist
Open and Affordable Dental
05.2023 - 07.2023
Front Desk Agent
Microtel Inn & Suites
01.2023 - 04.2023
Customer Care Representative
Elevance Health
07.2022 - 12.2022
Client Services Representative
1World Translation
01.2022 - 06.2022
Guest Service Supervisor
Fairfield Inn & Suites by Marriott
07.2020 - 01.2022
Spanish Philology
Universidad de Barcelona
A.A. - General Studies
Kishwaukee College
B.A. - Spanish Language and Latino/Latina Studies
University of Illinois at Urbana-Champaign