Maria Paula Pittman
La Ceja, Antioquia
Summary
Dynamic and bilingual professional with a proven track record at Listing Profit Remodeling, adept at managing high-volume inbound calls and enhancing customer satisfaction. Excelled in efficient data organization and effective communication, significantly improving call handling efficiency. Demonstrates a unique blend of multitasking abilities and a commitment to excellence, making a tangible impact in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Inbound Operator
Listing Profit Remodeling
United States
05.2024 - 11.2024
Manage large amount of inbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers
Keep record of all conversations in the call center database
Education
High School Diploma -
Nueva Visión Pascal
Bucaramanga, Colombia Skills
- Efficient multitasking
- Effective communication
- Efficient call handling
- Efficient data organization
- Bilingual proficiency in English and Spanish
- Dedicated and responsible
- Effective skills in costumer service and communication to provide value in a dynamic role
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Inbound Operator
Listing Profit Remodeling
05.2024 - 11.2024
High School Diploma -
Nueva Visión Pascal