Maria Paula Medrano Restrepo

Managed administrative and commercial processes in customer service for national clients, overseeing billing operations and document control for the shipment of safety equipment to companies and transport providers, ensuring accuracy and timely deliveries. Supported logistics coordination and order tracking, maintaining efficient service, clear communication, and high levels of customer satisfaction.

Provided support in patient care and primary assistance, including personal hygiene, mobility, and feeding under the supervision of healthcare staff. Assisted medical professionals in daily tasks, contributing to patient well-being and the efficient operation of healthcare activities, while consistently demonstrating empathy, responsibility, and a strong commitment to delivering humane, high-quality care.

Responsible for room preparation, laundry, and maintenance of sanitary areas, ensuring high standards of cleanliness, hygiene, and presentation. Maintained organization in assigned areas in compliance with established quality and safety protocols, executing tasks efficiently and punctually with strong attention to detail and commitment to high-quality results.

Managed hybrid (inbound and outbound) call center collections for legal portfolios of Banco de Bogotá, negotiating payment agreements and providing guidance on legal processes. Maintained accurate system records, monitored commitments, and coordinated with internal teams to ensure compliance with policies and performance targets.

Oversaw transport safety and compliance from loading to delivery, monitoring routes, vehicles, and drivers through tracking systems and dispatch control. Coordinated incident response with authorities and emergency services, ensuring timely resolution while managing urban and nationwide operations with strong focus on logistics, risk control, and process traceability.

Provided administrative and logistics support, overseeing shipment control, document verification, and petty cash. Monitored routes, supervised staff, and managed inventories and assets, ensuring accurate dispatch, storage, and operational tracking while maintaining efficiency and compliance.

Managed outbound collections for Banco Popular, negotiating payment agreements and following up on commitments to ensure effective portfolio recovery. Maintained accurate system records and compliance with performance and quality standards, while delivering professional communication and demonstrating strong skills in negotiation, conflict resolution, and customer service.

Managed inbound and outbound collections for Banco Falabella, negotiating payment agreements and following up on commitments to support portfolio recovery. Ensured accurate system updates and compliance with performance and quality targets while maintaining professional, results-driven communication.