Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Más información
Generic
Mariana Castañeda

Mariana Castañeda

Bilingual Customer Service Representative
Medellín,ANT

Summary

Proactive and adaptable bilingual professional with strong communication and interpersonal skills. Experienced in delivering memorable customer service through active listening, problem-solving, and a customer-focused approach. Team-oriented, quick to learn, and comfortable working in dynamic environments. Ready to contribute and grow in a Bilingual Customer Service / Appointment Setter role.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Bilingual Call Center Agent

iQor - Customer service for Walmart.com
09.2025 - Current

Bilingual Call Center Agent

Konecta - Zara’s customer service
06.2025 - 08.2025

Bilingual Call Center Agent

Call Center ITS Medellín, Telemed
12.2024 - 02.2025

Waitress, cashier and kitchen assistant

Kilometro 0 cafe & bar
06.2024 - 11.2024
  • Permanent employment

Commercial advisor

Superdry Store. Estudio de Moda. Agency Tiempos.
12.2023 - 12.2023
  • Temporary employment

Education

College - Communication and audiovisual languages

Universidad de Medellín

foreign languages - English C1

Smart Language Academy
04.2025

Skills

  • Good communication
  • Responsiveness and attention
  • Troubleshooting
  • Eloquence and verbal fluency
  • Agility with results
  • Good attitude
  • Emphathy

Certification

Certified english C1 in Smart academy

Interests

Creating audiovisual content

Reading

Social and artistic enviroments

Timeline

Bilingual Call Center Agent

iQor - Customer service for Walmart.com
09.2025 - Current

Bilingual Call Center Agent

Konecta - Zara’s customer service
06.2025 - 08.2025

Bilingual Call Center Agent

Call Center ITS Medellín, Telemed
12.2024 - 02.2025

Waitress, cashier and kitchen assistant

Kilometro 0 cafe & bar
06.2024 - 11.2024

Commercial advisor

Superdry Store. Estudio de Moda. Agency Tiempos.
12.2023 - 12.2023

foreign languages - English C1

Smart Language Academy

College - Communication and audiovisual languages

Universidad de Medellín

Más información

  • CC: 1013458041
  • EPS: Salud Total
Mariana CastañedaBilingual Customer Service Representative