MARIA JOSÉ LONDOÑO DOMÍNGUE
Tourism Administration Professional
Medellín
Summary
Tourism Administration professional with over a year of experience in bilingual customer service, administrative support, and medical scribing. Adept at handling client inquiries, data entry, and cross-cultural communication in both English and Spanish. Known for adaptability, strong attention to detail, and delivering effective support in dynamic, fast-paced environments
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative & Medical Scribe
HRMD Management
12.2023 - Current
- Handled bilingual support for clients in a medical contact center.
- Performed transcription of medical consultations.
- Verified patient and insurance data, ensuring accuracy and confidentiality.
- Provided timely responses to inquiries and resolved service issues efficiently.
Receptionist
Hotel El Deportista
08.2022 - 01.2023
- Greeted guests, handled check-ins and reservations.
- Answered visitor questions and ensured accurate payment processing.
- Maintained front desk area and supported administrative functions.
- Provided information about places of interest around the city.
Cashier
Ecopark, Rionegro
05.2022 - 08.2022
- Welcomed customers and provided in-person and phone assistance.
- Handled service collections and addressed client concerns.
Database Assistant
Lendflow Inc.
12.2021 - 01.2022
- Performed financial data entry, analysis, and verification.
Restaurant Manager
Las Delicias Restaurant
11.2020 - 05.2021
- Supervised daily restaurant operations, including staff and supply management.
- Managed guest check-ins, reservations, and payment processing.
- Coordinated kitchen and dining room activities, ensuring efficient service.
- Assisted with dishwashing, supply procurement, and worked as a waitress.
Administrative Assistant
La Rochela Recreational Center
10.2017 - 11.2017
- Supported event logistics and managed reception and ticketing.
Education
Tourism Management -
Catholic University of Manizales
01.2018 - 07.2022
Technology in Tourism Business Management -
Catholic University of Manizales
01.2017 - 11.2017
Professional Technician in Tourism Services Operation -
Catholic University of Manizales
07.2015 - 11.2016
Skills
- Bilingual customer service
- Medical scribing
- Data verification
- Administrative support
- File management
- Effective communication
- Problem-solving
- Fast learner
- High level of commitment
Timeline
Customer Service Representative & Medical Scribe
HRMD Management
12.2023 - Current
Receptionist
Hotel El Deportista
08.2022 - 01.2023
Cashier
Ecopark, Rionegro
05.2022 - 08.2022
Database Assistant
Lendflow Inc.
12.2021 - 01.2022
Restaurant Manager
Las Delicias Restaurant
11.2020 - 05.2021
Tourism Management -
Catholic University of Manizales
01.2018 - 07.2022
Administrative Assistant
La Rochela Recreational Center
10.2017 - 11.2017
Technology in Tourism Business Management -
Catholic University of Manizales
01.2017 - 11.2017
Professional Technician in Tourism Services Operation -
Catholic University of Manizales
07.2015 - 11.2016
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