Maria Isabel Araque Sanchez

• Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.

Create reservations, provide quotes, and give our clients all the necessary assistance for their trip. Coordinated complex itineraries and managed last-minute changes, ensuring executives arrived on time. Developed and maintained relationships with travel vendors and negotiated favorable rates, leading to reduced travel expenses and improved service quality. Implemented a streamlined travel tracking system, resulting in improved organization and accessibility of travel-related information for executives and team members. Verify that all vehicles and drivers are properly assigned and keep the information updated in the system. Making the respective tracking of each trip, so that they were carried out on time.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Managed and maintained executive calendars, scheduling meetings and appointments with proficiency, resulting in improved efficiency and organization for the Doctors. Developed and implemented an electronic filing system, streamlining documents Transcription of all medical studies performed on patients.