Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mariah Dalton

Denver

Summary

Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Over 3 years of experience in high-volume, fast-paced environments. Skilled in sales, front-end operations, and peer support, with a proven ability to handle customer concerns, promote store programs, and lead by example. Known for delivering consistently strong service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Walmart
Greeley
06.2023 - 05.2025
  • Served as lead associate on the front-end team, overseeing up to 6 cashiers during peak shifts and assisting with overrides, returns, and customer concerns.
  • Trained new hires on register systems, store policies, and customer service techniques.
  • Monitored self-checkout area to assist guests and prevent loss, using calm de-escalation when issues arose.
  • Recognized by department manager for strong leadership during Black Friday and other high-volume events.

Jewelry and Customer Service

Kohl's
Greeley
03.2021 - 11.2022
  • Specialized in the Jewelry department, assisting customers with high-value purchases, gift selections, and product knowledge.
  • Maintained secure inventory procedures and handled locked merchandise, following strict loss prevention protocols.
  • Upsold Kohl’s Cards by highlighting exclusive offers, achieving a 20%+ approval rate on applications during key sales periods.
  • Operated POS and returns systems, often assisting at Customer Service during peak hours or staff shortages.
  • Helped with floor resets, seasonal transitions, and visual merchandising for the Jewelry & Accessories departments.
  • Recognized by management for consistently exceeding daily sales goals and maintaining accuracy in handling high-ticket items.

Crew Lead

AMC Theatres
Brighton
03.2018 - 12.2019
  • Greeted and assisted as many as 1,000 guests daily in a fast-paced movie theater.
  • Worked box office and concessions while upselling premium memberships and snacks.
  • Supervised daily operations and ensured team adherence to company policies.
  • Trained new crew members on service standards and operational procedures.
  • Managed inventory levels and assisted with supply ordering processes.

Education

High School Diploma -

Gilcrest High School
Gilcrest, CO
05-2018

Some College (No Degree) -

Front Range Community College
Westminster, CO

Skills

  • Customer Service & Conflict Resolution
  • Team Leadership & Peer Training
  • Sales & Product Upselling
  • POS System & Register Operation
  • Clear & Professional Communication
  • Adaptability in Fast-Paced Environments
  • Reliable & Self-Motivated Work Ethic
  • Retail Credit Program Promotion

Certification

  • Retail Customer Service Fundamentals – NRF Foundation

Accomplishments

  • Employee of the Month – Kohl’s Jewelry Dept. (Nov 2021)
  • Promoted highest-value credit card sales during 2021 holiday season

Timeline

Customer Service Supervisor

Walmart
06.2023 - 05.2025

Jewelry and Customer Service

Kohl's
03.2021 - 11.2022

Crew Lead

AMC Theatres
03.2018 - 12.2019

High School Diploma -

Gilcrest High School

Some College (No Degree) -

Front Range Community College

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Mariah Dalton