MARIA D ROUCO
Littleton
Summary
Seasoned administrative professional with extensive experience in public and medical office settings. Adept at building strong relationships with patrons, patients, professionals, children, and students. Poised, resourceful, and adaptable, with a global outlook shaped by living and conducting business in both the U.S. and Europe. Proven ability to manage multiple priorities, meet deadlines, and excel in fast-paced environments. A self-starter and quick learner who welcomes increasing responsibility. Recognized for exceptional interpersonal communication, customer service, and comprehensive office support skills.
Overview
23
23
years of professional experience
Work History
Business Support I
Regional Transportation District
03.2023 - Current
- Provides administrative support for Manager of Safety, including all Rail Safety and Environmental Staff
- Composes routine correspondence, develops reports, graphs, memorandums, charts, training materials, spreadsheets, and other correspondence from notes, oral or written instructions.
- Creates files for various projects, provides document control and maintains various records in compliance with local and federal safety laws and ordinances.
- Prepares the agenda for Monthly Safety Committee Meetings and Joint Labor Management Safety Committee as well as preparing and distributing the minutes.
- Maintains, updates and verify safety data.
- Assists with the coordination of disaster projects and drills.
- Assists with planning, training, and community outreach.
- Arranges meetings as needed, handles day to day logistics of the work environment, and all other job-related duties as assigned.
- Worked closely with managers on various tasks such as scheduling appointments or coordinating travel arrangements for optimal time management results.
- Demonstrated adaptability and resourcefulness while navigating through unforeseen challenges or changes in priorities, maintaining the company''s objectives.
- Supported project coordination by scheduling meetings and maintaining documentation.
Provider Relations Specialist II
CorVel Corporation
04.2016 - 03.2023
- Responds to provider inquiries via phone, fax or email.
- Manages incoming emailed faxes, voice messages and medical bill status inquiries.
- Prepares provider Appeals for reconsideration.
- Answers basic to complex State Worker's Compensation fee schedule and/or billing questions.
- Contacts providers to clarify inquiries.
- Assist supervisor with various tasks, including training and participating with daily performance of customer service staff.
Accounting Coordinator
CorVel Corporation
01.2011 - 04.2016
- Research unresolved items prior to month-end closing and resolve. Keep unresolved balance from 0-1% of A/R. (2 mos.)
- Keep 90-day balance to less than 10% of A/R (3 mos.) and 120-day balance at 0 to less than 5% of A/R
- Develop and define monthly A/R Collection plan.
- Balance spreadsheet, prepare reports, and close month without assistance on schedule.
- Understand and follow procedures for cash, transfers, refunds, and billing.
- Understand the various billing processes.
- Endorse incoming checks and makes deposits daily.
- Responds to accounts receivable inquiries and provide information to field offices, co-workers, and management by phone, written, email or in person.
- Additional duties as required.
Patient Service Representative
Otto Bock Healthcare
01.2003 - 08.2009
- Contacts patient after surgery to arrange delivery and ensure proper use of medical equipment and any bracing needed before or after surgery.
- Tests, cleans, and sterilizes equipment after use.
- Collects payments and assists with necessary paperwork and fulfills other customer service or administrative duties as needed.
- Updates and maintains files and records.
Education
Certification - Massage Therapy
Florida College of Natural Health
01.2002
Associate of Science - Broadcasting
The Art Institute of Fort Lauderdale
01.2000
Skills
- Excellent written and verbal communication
- Computer Literacy: Teams, SharePoint, PowerPoint, Adobe Acrobat, Laserfiche, Word, Excel, Outlook, Oracle, Navex - PolicyTech and Workday
- Effective multi-tasking skills in a high-volume, fast paced, team-oriented environment
- Customer service experience working in Managed Care and Benefit Administration industries
- Attention to detail and strong organizational skills
- Ability to identify, analyze and solve problems
Languages
Spanish
Native or Bilingual
Timeline
Business Support I
Regional Transportation District
03.2023 - Current
Provider Relations Specialist II
CorVel Corporation
04.2016 - 03.2023
Accounting Coordinator
CorVel Corporation
01.2011 - 04.2016
Patient Service Representative
Otto Bock Healthcare
01.2003 - 08.2009
Associate of Science - Broadcasting
The Art Institute of Fort Lauderdale
Certification - Massage Therapy
Florida College of Natural Health