MARIA CATALINA FAJARDO TRUJILLO
Bogotá
Summary
Highly-effective Human Resources Manager with 10 years of extensive experience in efficiently handling human resources funtions, developing and implementing HR initiatives and strategies for maximizing personnel retention and productivity. Organized and hardworking with outstanding multitasking and problem-solving capabilities. Skilled at partnering with management teams to build employee-centric cultures promoting positive experiences
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Human Resources Manager
MITSUBISHI ELECTRIC
01.2024 - Current
- Oversee all aspects of HR functions, including recruitment, selection, onboarding, performance management, employee relations, and leadership development
- Develop, implement, different strategies to measure and analyze the effectiveness of HR initiatives workplace motivation, attrition, reward systems, and organizational development to gain insights, identify trends, and drive data-driven decision making to develop and optimize HR and business processes and programs to align with company objectives
- Advise on employee relations issues, talent management, payroll & benefits, internal mobility and getting the most value out of each employee ensuring compliance with the new personnel according to the company's requirements
- Ensure the execution of all issues and activities related to the management of expatriates
- Manage the budget allocated to the Philanthropic program, destined to donations, as well as follow up on the resources allocated to each foundation.
Human Resources Manager
TELEPERFORMANCE
03.2019 - 09.2023
- Ensure and maintained company compliance with local laws,Company directives and health and safety protocols in addition to established organizational standards.
- Effectively liaised between senior management and 8.000 employees, 38 campaigns to maintain and improve companyemployee relations. Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Distributed employee engagement surveys to identify areas of improvement.
- Reviewed and analyzed business metrics, identifying and implementing appropriate strategies for systemic improvements to the organization's KPIs, employee satisfaction and retention Monitored and handled employee claims with appropriate urgency, following all corporate procedures.
- Fostered positive work environment through comprehensive employee relations programs
Human Resources Coordinator
Teleperformance
03.2021 - 09.2021
- Propose and accompany the development of strategic action plans to improve business metrics, employee experience and performance of around 4000 employees.
- Manage Employee Relations issues and conduct investigations Work strategically with operations partners using solutions to achieve company goals.
- Act as a change agent ,leadership coach and trusted advisor to operations leaders Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement. Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Created and delivered HR training sessions to staff, managers and agents.
Human Resources Generalist
Teleperformance
03.2019 - 03.2021
- Responsible for promoting the local employee engagement strategy to build a culture of collaboration, inclusion and belonging, creating high-value experiences for employees and teams
- Review and analyze the business metrics, to generate action plans for the systemic improvements of the KPIs, decrease attrition and absenteeism levels
- Responsible for managing the employee's life cycle in terms of human resources Including the induction of new employees, disciplinary processes,and administrative `processes
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Met with staff to resolve difficult situations related to performance and conflict management
Professional Leader Specialist of Social Welfare and Incentives
INVIMA-INSTITUTO NACIONAL DE VIGILANCIA DE MEDICAMENTOS Y ALIMENTOS
07.2014 - 01.2019
- Responsible for structuring the annual social welfare program and incentive plan in accordance with current legislation Plan, coordinate and control the execution of the program for 1300 public servants nationwide Developing alliances, establishing contracts with service providers and defining actions with compensation funds Project, execute and control the budget of the Welfare and Incentives area, guaranteeing the correct use of resources Present execution reports determined with indicators in order to analyze factors that affect its development and propose improvement actions to optimize themptimize them.
Human resourses Analyst
RECURSOS Y SOLUCIONES CORPORATIVAS S.A.S FUNDATION HJDK; SYNERGY GROUP.
01.2011 - 06.2014
- Directly responsible for the execution of the processes of recruitment, selection, development and updating of job profiles and manuals; induction, re-induction, training and performance evaluation aligned with business objectives
- Management of the purchase and delivery of personal protection elements and legal equipment, Application of labor legislation to carry out disciplinary processes Structuring wellness plans
- Be an active participant in the development and implementation of policies and procedures in the area.
Education
Program in Fundamentals of Business Adm -
Universidad de los Andes
Bogotá, Colombia01.2017
Corporate Social Responsibility Specialist -
Universidad Externado de Colombia
Bogotá, Colombia01.2015
Psychologyst -
Pontificia Universidad Javeriana
Bogotá, Colombia01.2007
Skills
- Talent management
- HR policies and procedures
- Employee Relations
- Problem Solving
- People oriented and results driven
- Attention to Detail
- Microsoft Office Proficiency
- Ability to Work Under Pressure
Accomplishments
- Strategy " Grow Great Leaders" 2021 Strategy " INVIMA SOY YO" Internal leadership program whose objective was to improve the leadership skills of senior management focused on training, mentoring and coaching sessions. Providing technical knowledge and practical sessions. The results improved perception in positive communication, collaborative and motivational environments .
- Part of the team that developed the strategy in 2017) focused on the change in organizational culture that allows the participation and internalization of ethical (transparency and integrity) and environmental behavior of public servants. https://www.youtube.com/watch? v=8KWfs-TnQrs
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
Portuguese
Elementary
A2
Certification
Politecnico de Colombia -Laboral Law, 2018 Politecnico de Colombia -Talent Management, 2018 Universidad de los Andes - Program in Fundamentals of Business Adm-2017
Timeline
Assistant Human Resources Manager
MITSUBISHI ELECTRIC
01.2024 - Current
Human Resources Coordinator
Teleperformance
03.2021 - 09.2021
Human Resources Manager
TELEPERFORMANCE
03.2019 - 09.2023
Human Resources Generalist
Teleperformance
03.2019 - 03.2021
Professional Leader Specialist of Social Welfare and Incentives
INVIMA-INSTITUTO NACIONAL DE VIGILANCIA DE MEDICAMENTOS Y ALIMENTOS
07.2014 - 01.2019
Human resourses Analyst
RECURSOS Y SOLUCIONES CORPORATIVAS S.A.S FUNDATION HJDK; SYNERGY GROUP.
01.2011 - 06.2014
Program in Fundamentals of Business Adm -
Universidad de los Andes
Corporate Social Responsibility Specialist -
Universidad Externado de Colombia
Psychologyst -
Pontificia Universidad Javeriana
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