María Camila Lugo Macías
Professional In Modern Languages
Bogotá
Summary
Dynamic professional with extensive experience as a Modern Languages Professional, excelling in customer service and sales. Proven ability to enhance client satisfaction through strong teamwork and effective communication. Trilingual and skilled in administrative support, I consistently achieve goals while fostering positive relationships and optimizing operations.
Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Shore Excursions Staff
Norwegian Cruise Line
06.2025 - 12.2025
- Established positive relationships with customers and other staff members.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Bar Waiter
Norwegian Cruise Line
06.2024 - 12.2025
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Communicated with guests to record orders and assess needs.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Executive
O'Connor and Associates SAS
01.2024 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Logistics Coordinator
Lean Solutions Group
01.2022 - 01.2024
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Bilingual Customer Service Representative
Foundever
01.2020 - 12.2021
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Tutor and Translator
Ean University
01.2019 - 12.2019
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Administrative Assistant
TransMilenio SA
02.2018 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor's Degree in Modern Languages - Linguistics
Ean Univeristy
Bogotá, Colombia 05.2001 -
Skills
Strong teamwork
File management
Administrative support
Leadership qualities
Scheduling and coordination
Sales experience
Customer service expertise
Fluent in multiple languages
Timeline
Shore Excursions Staff
Norwegian Cruise Line
06.2025 - 12.2025
Bar Waiter
Norwegian Cruise Line
06.2024 - 12.2025
Sales Executive
O'Connor and Associates SAS
01.2024 - 05.2024
Logistics Coordinator
Lean Solutions Group
01.2022 - 01.2024
Bilingual Customer Service Representative
Foundever
01.2020 - 12.2021
Tutor and Translator
Ean University
01.2019 - 12.2019
Administrative Assistant
TransMilenio SA
02.2018 - 12.2018
Bachelor's Degree in Modern Languages - Linguistics
Ean Univeristy
05.2001 -