Mariabelen Santana
Amazon
Fort Lupton
1
Language
9
years of professional experience
Dynamic operations leader with extensive experience in employee training and development. Skilled in relationship building and performance evaluation, contributing to enhanced team efficiency and operational outcomes. Committed to fostering a culture of continuous improvement and safety.
Work History
Operations Supervisor
2 Years 10 Months- Supervised daily operations to maintain compliance with safety standards and efficiency protocols.
- Trained and mentored team members on operational processes and best practices.
- Analyzed workflow to identify bottlenecks and implemented solutions for improved productivity.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Led initiatives aimed at continuous improvement, resulting in enhanced operational efficiency.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Implemented training programs for new staff, enhancing team performance and operational efficiency.
- Managed communication between drivers and customers, resolving issues swiftly to maintain service efficiency.
Program Specialist
1 Year 8 Months- Developed and implemented engaging programs to enhance youth development and foster community involvement.
- Collaborated with staff to streamline program delivery, ensuring consistency and quality across all activities.
- Coordinated training sessions for volunteers, enhancing their skills and improving overall program effectiveness.
- Monitored participant progress and gathered feedback to refine program content and address emerging needs.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed educational materials for various age groups to enhance learning experiences.
- Gathered, organized and input information into digital database.
- Developed and implemented educational programs aligned with curriculum standards.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Leader
4 Years 2 Months- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Supervised daily operations to ensure adherence to quality and service standards.
- Monitored inventory levels, coordinated restocking, and minimized waste effectively.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
Head Hostess
1 Year 10 Months- Led front-of-house operations, ensuring exceptional guest experiences and efficient table management.
- Coordinated special events, enhancing customer satisfaction through tailored dining experiences.
- Implemented reservation systems to optimize seating arrangements during peak hours.
- Mentored and trained junior host staff in service protocols and customer engagement techniques.
- Collaborated with kitchen staff to streamline communication regarding guest requests and dietary restrictions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered food and beverage orders efficiently to ensure timely service and customer satisfaction.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Education
High School Diploma
Skills
Operations management
Project management
Performance monitoring
Task delegation
Scheduling coordination
Safety oversight
Employee training
Staff supervision
Employee development
Team leadership
Management
Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Amazon
10.2023 - CurrentRead More
Program Specialist
Boys & Girls Club of Weld County
09.2023 - 05.2025Read More
Shift Leader
Chick-fil-A
07.2019 - 09.2023Read More
Head Hostess
Casa Mariachi
08.2017 - 06.2019Read More
Grandview High School
High School Diploma
Read More