Maria Angelica Garcia
Resumen profesional
Results-driven administrative and customer service professional with hands-on experience in sales, client loyalty, and team supervision. Known for a proactive mindset, strong work ethic, and the ability to take ownership of responsibilities and make confident decisions. Committed to adding value in fast-paced environments through sharp organizational skills, advanced English communication, and solid command of office technology tools.
Datos destacados
6
6
years of professional experience
1
1
year of post-secondary education
Experiencia
Administrative Assistance
Janeth Vergel
Barranquilla, ATL
09.2023 - 02.2025
- Streamlined monthly bank reconciliation processes for greater efficiency.
- Drafted and managed legal and compliance documentation.
- Led end-to-end administrative projects, delivering results on time.
- Coordinated meetings with structured agendas, minutes, and follow-up plans.
- Negotiated with suppliers to secure favorable agreements and faster response times.
- Provided high-level executive support while building long-term client relationships and managing schedules seamlessly
Customer Care Representative
TTEC
Barranquilla, ATL
01.2023 - 07.2023
- Managed 60+ daily inbound calls for U.S. insurance clients with professionalism under pressure.
- Efficiently resolved medical claims, PQRs, and billing discrepancies.
- Verified medical records and insurance balances to ensure full compliance.
- Coordinated scheduling between patients, providers, and insurers, reducing conflicts.
- Delivered personalized support via CRM while consistently exceeding KPIs in quality, resolution time, and satisfaction.
Bilingual Supervisor
Sitel SAS
Barranquilla, ATL
12.2021 - 12.2022
- Maintained exceptional attention to detail
- Resolved customer complaints quickly and effectively
- Demonstrated strong interpersonal skills
- Mediated conflicts and disputes successfully
- Performed detailed research and analysis
- Coached and mentored team members
- Supervised returns, exchanges, and voids
- Managed documents, mail, and reports
Retention Specialist
SYKES
Barranquilla, ATL
02.2019 - 09.2021
- Ranked #1 on the team by consistently exceeding retention targets: +24% on new customers and +40% on existing customers
- Proactive retention strategies and win-back negotiations.
- Interpersonal proficiency.
- Complaint resolution.
- Managed accounts with superior organisation and time management to hit all KPIs.
- Resolved complaints and escalations quickly
- Collaborated across departments to deliver seamless retention solutions.
Formación
LEGAL SOFT SOLUTION: Near Hire Training
Universidad Autonoma del Caribe
Business Administration 08.2021 -
Microsoft Excel
01.2023 - 12.2023
IELTS -
Universidad Del Norte
05.2016 - 05.2016
Enfatiza tus habilidades clave
- Leadership & Team Management
- Professional Communication
- Lead Generation & Client Development
- Legal Knowledge & Regulatory Compliance
- Reporting & Documentation
- Organization & Attention to Detail
- Microsoft Office Suite Proficiency
- Financial Knowledge & Reconciliation
- Excelled in high-stakes negotiation
Idiomas
Español
Idioma nativo
Inglés
Avanzado
C1
Cronología
Administrative Assistance
Janeth Vergel
09.2023 - 02.2025
Customer Care Representative
TTEC
01.2023 - 07.2023
Microsoft Excel
01.2023 - 12.2023
Bilingual Supervisor
Sitel SAS
12.2021 - 12.2022
Universidad Autonoma del Caribe
08.2021 -
Retention Specialist
SYKES
02.2019 - 09.2021
IELTS -
Universidad Del Norte
05.2016 - 05.2016
LEGAL SOFT SOLUTION: Near Hire Training