Dedicated professional known for strong customer service and administrative support. Experience in managing correspondence and organizing logistics, contributing to improved team efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Shields Pharma Inc
2025.01 - 2025.12
Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
Managed correspondence and communication, facilitating seamless information flow across departments.
Organized meetings and events, arranging logistics to support organizational objectives.
Prepared reports and presentations, enhancing decision-making processes for senior management.
Assistant Manager
MDP Contracting Solutions
2022.04 - 2024.10
Managed team schedules and resource allocation to optimize project timelines.
Streamlined communication processes between departments for improved collaboration.
Assisted in budget preparation and monitoring to ensure financial compliance.
Retail Sales Associate
Rogers Communications
2019.03 - 2022.02
Delivered exceptional customer service, resolving inquiries and enhancing satisfaction levels.
Assisted in inventory management, ensuring accurate stock levels and effective product displays.
Trained new associates on sales techniques and company policies to promote team efficiency.
Implemented promotional strategies, boosting product visibility and increasing sales revenue.
Quality Assurance Analyst
Accedo Technologies
2016.12 - 2018.10
Analyzed customer feedback to identify trends and recommend improvements for service quality.
Developed training materials to enhance team performance and ensure adherence to quality standards.
Conducted regular audits of service interactions to assess compliance with company policies and procedures.
Education
Advance Diploma - Business Administration And Management
Toronto School of Management
Toronto, ON
2023-05
Diploma - Hospitality Operations
Greystone College
Toronto
2020-11
Skills
Executive support
Administrative support
Office management
Strong problem solver
Schedule & calendar planning
Customer Service-oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Timeline
Executive Assistant
Shields Pharma Inc
2025.01 - 2025.12
Assistant Manager
MDP Contracting Solutions
2022.04 - 2024.10
Retail Sales Associate
Rogers Communications
2019.03 - 2022.02
Quality Assurance Analyst
Accedo Technologies
2016.12 - 2018.10
Advance Diploma - Business Administration And Management