Dedicated professional known for strong customer service and administrative support. Experience in managing correspondence and organizing logistics, contributing to improved team efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Shields Pharma Inc
Markham, ON
01.2025 - 12.2025
Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
Managed correspondence and communication, facilitating seamless information flow across departments.
Organized meetings and events, arranging logistics to support organizational objectives.
Prepared reports and presentations, enhancing decision-making processes for senior management.
Assistant Manager
MDP Contracting Solutions
Toronto, ON
04.2022 - 10.2024
Managed team schedules and resource allocation to optimize project timelines.
Streamlined communication processes between departments for improved collaboration.
Assisted in budget preparation and monitoring to ensure financial compliance.
Retail Sales Associate
Rogers Communications
Toronto, ON
03.2019 - 02.2022
Delivered exceptional customer service, resolving inquiries and enhancing satisfaction levels.
Assisted in inventory management, ensuring accurate stock levels and effective product displays.
Trained new associates on sales techniques and company policies to promote team efficiency.
Implemented promotional strategies, boosting product visibility and increasing sales revenue.
Quality Assurance Analyst
Accedo Technologies
Bucaramanga, Colombia
12.2016 - 10.2018
Analyzed customer feedback to identify trends and recommend improvements for service quality.
Developed training materials to enhance team performance and ensure adherence to quality standards.
Conducted regular audits of service interactions to assess compliance with company policies and procedures.
Education
Advance Diploma - Business Administration And Management
Toronto School of Management
Toronto, ON
05-2023
Diploma - Hospitality Operations
Greystone College
Toronto
11-2020
Skills
Executive support
Administrative support
Office management
Strong problem solver
Schedule & calendar planning
Customer Service-oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Timeline
Executive Assistant
Shields Pharma Inc
01.2025 - 12.2025
Assistant Manager
MDP Contracting Solutions
04.2022 - 10.2024
Retail Sales Associate
Rogers Communications
03.2019 - 02.2022
Quality Assurance Analyst
Accedo Technologies
12.2016 - 10.2018
Advance Diploma - Business Administration And Management