Maria Andrea Arbeláez
Bogotá,DC
Summary
Proven Cheese Maker at Noble Villa, adept in cheese production expertise and fostering team collaboration, significantly enhanced product quality and diversified offerings. Mastered food safety protocols and social media content creation, driving customer loyalty and expanding market reach. Excelled in high-pressure situations, showcasing exceptional problem-solving abilities and organizational skills.
Overview
4
4
years of professional experience
Work History
Cheese Maker
Noble Villa
03.2022 - Current
- Enhanced cheese quality by implementing strict hygiene and sanitation protocols during production.
- Provided exceptional customer service through prompt response times when addressing inquiries or concerns from clients regarding our products.
- Reduced waste by monitoring production processes closely and making adjustments as needed.
- Coordinated with suppliers to source high-quality ingredients at competitive prices while fostering long-lasting relationships with vendors.
- Collaborated with sales and marketing teams to promote and showcase specialty cheeses at industry events and trade shows.
- Developed new cheese recipes, resulting in a diversified product offering for the company.
- Help creating content for social media, videos, photos and wrotter posts and give ideas for new content.
- Search for new clients creating reunion to help evaluate the cheese and create new menus for restaurants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delicatessen Assistant
Merkaorganico
11.2021 - 03.2022
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Help and recommend regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Delivered prompt and accurate service, consistently meeting deadlines for special orders or catering events.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Implemented creative marketing strategies to promote seasonal items or specials, driving increased revenue during key periods.
- Increased deli sales through effective merchandising and attractive displays.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
- Give recommendations about cheese and cured meat with different drinks such as wines, licours and non alcoholic drinks.
Special Projects Manager
Zukerino
03.2020 - 11.2020
- Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.
- Delegated tasks to team members based on skill sets and availability, maximizing productivity and performance.
- Ensured compliance with industry standards and regulations throughout the duration of each project.
- Managed workflow and product production of consultants and subordinates.
- Collaborated with stakeholders to identify project requirements, ensuring alignment with business goals.
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Help with any kind of problem in other areas.
- Inventory management.
- Facilitated workshops to collect project requirements and user feedback.
Education
Culinary Arts - Food Services Managementa
University of La Sabana
Chia, Colombia08.2015
High School Diploma -
Helvetia
Bogotá, Colombia07.2015
Skills
- Product Packaging
- Food Safety Regulations
- Staff Training and Development
- Sanitation protocols
- Quality Control Management
- Inventory Control
- Sales Support
- Recipe Development
- Cheese Aging Techniques
- Cheese Production Expertise
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Food Safety Protocols
- Social media content creator
Cheese making on my own enjoyment, reading enthusiast, and very fond of learning new subjects.
Before I started working at noble villa, I self thought my self how to make cheese ( Fior di latte) with different fillings such as basil pesto and dried tomatoes pesto.
i love reading mainly books but i love investigating about the different types of cheese and new subjects related to food making and food culture around the world.
Languages
Spanish
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Cheese Maker
Noble Villa
03.2022 - Current
Delicatessen Assistant
Merkaorganico
11.2021 - 03.2022
Special Projects Manager
Zukerino
03.2020 - 11.2020
Culinary Arts - Food Services Managementa
University of La Sabana
High School Diploma -
Helvetia
Similar Profiles
STEPHEN AMATO-HEAPESTEPHEN AMATO-HEAPE
Luxury Vacation Home Property Manager/ Principal at Villa Fantome & Villa VistaLuxury Vacation Home Property Manager/ Principal at Villa Fantome & Villa Vista
Isabelle GionetIsabelle Gionet
PSW at Villa St Gabriel VillaPSW at Villa St Gabriel Villa
Dylana RojasDylana Rojas
Personal Support Worker at Villa St Gabriel VillaPersonal Support Worker at Villa St Gabriel Villa