MARIA ALEJANDRA RAMIREZ ROJAS
Bogota,Colombia
Summary
Detail-oriented professional with strong skills in conflict resolution and excellent communication. Demonstrates analytical thinking and technical proficiency, providing exceptional administrative support. Committed to leveraging these competencies to enhance organisational efficiency and achieve career growth.
Overview
7
7
years of professional experience
Work history
Customer service representative
Sutherland Disney+ and Hulu
Bogotá, Bogota D.C.
09.2024 - 01.2026
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Remote interpreter
Inttraduk
Bogotá, Bogota D.C.
09.2024 - 07.2025
- Assisted customers over the phone with language barriers, improving customer satisfaction.
- Ensured clear understanding by providing precise and accurate interpretations.
- Adapted quickly to diverse industries requiring interpretation services for effective operations.
Au Pair
Global Exchange International
06.2023 - 04.2024
- Planned and guided age-appropriate tasks like reading, crafts and writing.
- Developed bilingual abilities in Spanish through immersive conversation and activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Bilingual Retention and Sales Agent
Accedo
Colombia
09.2022 - 04.2023
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Au Pair
Global Exchange International
New York
07.2021 - 07.2022
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Implemented daily routine to maintain structure and stability.
- Taught children everyday skills and language.
- Assisted children with homework assignments and special projects across different subjects.
Trilingual English/French/Spanish Agent
Continuum Global Solutions
04.2019 - 06.2021
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
Education
Bachelor of Arts - Business Communications And Translation
Universidad ECCI
Modern Languages Professional -
Bogota, ColombiaSkills
- Attention to Detail
- Word Conflict Resolution
- Excellent Communication
- Analytical Thinking
- Administrative support
- Technical proficiency
LANGUAGES
Spanish: Native language
English: C1 Advanced
German: B2 Upper intermediate
Portuguese: C1 Advanced
French: B1 Intermediate
Timeline
Customer service representative
Sutherland Disney+ and Hulu
09.2024 - 01.2026
Remote interpreter
Inttraduk
09.2024 - 07.2025
Au Pair
Global Exchange International
06.2023 - 04.2024
Bilingual Retention and Sales Agent
Accedo
09.2022 - 04.2023
Au Pair
Global Exchange International
07.2021 - 07.2022
Trilingual English/French/Spanish Agent
Continuum Global Solutions
04.2019 - 06.2021
Bachelor of Arts - Business Communications And Translation
Universidad ECCI