Maria Alejandra Martinez
Psychology Student
Medellin
Summary
Dynamic Cost and Management Trainee at Avianca, skilled in financial administration and human resources management. Successfully implemented compensation programs and quality initiatives, enhancing customer service. Known for exceptional interpersonal communication and active listening, driving effective team collaboration and operational efficiency.
Overview
2
2
years of professional experience
1
1
Language
Work History
Cost and Management Trainee
Avianca
01.2014 - 12.2015
Costumer service, receiving and handling emails and calls, management and legalization of expenses of business trips, creation and implementation of compensation programs for the BPO service advisors, creation of quality programs in costumer service.
Education
Psychology Student - Psychology
Institución Universitaria De Envigado
Envigado, Colombia06-2026
Auxiliar En Servicios Aéreos - Aviation And Costumer Service
Academia Antioqueña De Aviación
Medellin, Colombia11-2013
High School Diploma -
Instituto Cristo Rey
Medellin, Colombia11-2011
Skills
Financial administration
Human resources
Active listening
Administration and reporting
Written communication
Interpersonal relations
Interpersonal communication
Human resources management
Timeline
Cost and Management Trainee
Avianca
01.2014 - 12.2015
Psychology Student - Psychology
Institución Universitaria De Envigado
Auxiliar En Servicios Aéreos - Aviation And Costumer Service
Academia Antioqueña De Aviación
High School Diploma -
Instituto Cristo Rey
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