Maria Valenzuela

US Bank National Association

03.2014 - 10.2025

Assisted customers in resolving inquiries and issues, enhancing overall satisfaction.
Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Enhanced customer loyalty by promptly resolving complaints and ensuring positive brand experience.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.