Maria Scarbrough
Littleton
Summary
Strategic professional with over ten years of experience in Developmental and Intellectual Disabilities. Expertise in optimizing systems, enhancing service delivery, and leading cross-functional initiatives to improve efficiency and compliance. Experienced in project management, policy research, and database oversight, committed to innovation and continuous improvement within fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data, Administration and Operations Program Administrator
Developmental Pathways Inc.
Englewood, CO
03.2023 - Current
- Conducted comprehensive analysis of local funding survey data and produced detailed funding reports to inform strategic decision-making.
- Coordinated multi-team and multi-departmental projects, ensuring alignment and timely execution.
- Facilitated communication and resolution for out-of-agency Unmet Needs requests as primary liaison with external partners.
- Designed and implemented streamlined processes for Unmet Needs Payment programs, enhancing service delivery.
- Developed and executed transition and termination protocols for Community Outreach Waitlist based on age eligibility, enhancing compliance and client experience.
Benefits Program Administrator
Developmental Pathways Inc.
Englewood, CO
07.2019 - 03.2023
- Established community relationships to deepen understanding of Medicaid and other benefits for clients and stakeholders.
- Liaised with departments, external partners, stakeholders, and clients to enhance service access and communication.
- Designed and implemented standard operating procedures for optimal efficiency.
- Created comprehensive project and data analysis reports on various programs to illustrate effectiveness and advancements.
Benefits Senior Case Manager
Developmental Pathways Inc.
Englewood, CO
04.2016 - 07.2019
- Advocated for members and families, facilitating care coordination and resource navigation within Health First Colorado Medicaid system.
- Coordinated support services, enhancing communication between Medicaid eligibility sites and clients, families, and providers.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to identify and resolve complex benefits issues.
- Conducted assessments to gather information, informing participant-centered care plans.
- Protected patient data in alignment with HIPAA privacy protocols.
Case Management Specialist
Developmental Pathways Inc.
Englewood, CO
03.2015 - 04.2016
- Collaborated with families to deliver exceptional customer service while completing Applications for Public Assistance and Medicaid Disability Applications.
- Managed and processed Requests for Proposals, enhancing customer service experience for clients, providers, and case managers.
- Researched and resolved complex billing and claim denials with various providers, ensuring timely solutions.
- Experienced in creating and managing electronic forms and spreadsheets various applications
Administrative Assistant
Developmental Pathways Inc.
Englewood, CO
03.2014 - 03.2015
- Prepared and processed Service Plan documentation (Annuals, Revisions, Interdisciplinary Team meeting notes) for efficient mailing.
- Maintained and organized tracking documents for accurate record-keeping. ensuring all Annual Plans and revisions are accounted for.
- Reviewed and entered 3-month and 6-month Monitoring reports to uphold quality assurance standards.
- Created and revised documents to provide clear instructions and guidance.
- Experienced in setting up events and escorting guests to the meeting place.
Education
Bachelor of Arts - History
University of Colorado At Colorado Springs
Colorado Springs, CO05.2013
Skills
- Data management
- Data analysis
- Regulatory compliance
- Policy and procedure improvements
- Process management
- Operational scheduling
- Metric tracking
- Budget administration
- Cross-functional coordination
- Program leadership
- Stakeholder engagement
Certification
Adult Mental Health First Aid Certification, National Council of Behavioral Health - 2021-06
Timeline
Data, Administration and Operations Program Administrator
Developmental Pathways Inc.
03.2023 - Current
Benefits Program Administrator
Developmental Pathways Inc.
07.2019 - 03.2023
Benefits Senior Case Manager
Developmental Pathways Inc.
04.2016 - 07.2019
Case Management Specialist
Developmental Pathways Inc.
03.2015 - 04.2016
Administrative Assistant
Developmental Pathways Inc.
03.2014 - 03.2015
Bachelor of Arts - History
University of Colorado At Colorado Springs