MARIA SANCHEZ
Longmont,CO
Summary
Responsible Barista Shift Manager with 5 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
11
11
years of professional experience
Work History
Barista
Course Coffee Roasters
03.2021 - 12.2025
- Oversee operations in manager's absence, ensuring smooth service and team synergy.
- Enhance customer satisfaction, optimizing daily workflow and efficiency.
- Coordinate during peak times for seamless workflow and prompt service.
- Maintain clean, organized brewing stations, upholding health standards.
- Resolved customer feedback promptly, strengthening guest loyalty and contributing to steady growth in repeat business.
Barista Shift Supervisor
Crave Coffee House
03.2021 - 12.2025
- Train and supervise baristas to enhance team efficiency and uphold store standards.
- Maintain inventory accuracy to meet customer needs and ensure smooth operations.
- Resolve customer issues promptly, enhancing satisfaction and fostering repeat business.
- Plan equipment upkeep for safe, efficient operations, minimizing downtime.
- Create diverse beverages, consistently achieving high customer satisfaction scores.
- Encouraged open communication among team members, fostering a supportive environment that enhanced staff morale and cooperation.
Jewelry Specialist Manager
Jared The Galleria of Jewelry
10.2017 - 12.2020
- Led team training, boosting sales and customer satisfaction significantly.
- Assigned tasks efficiently, improving team productivity and meeting deadlines.
- Worked with clients to create custom jewelry, fulfilling unique preferences.
- Maintained equipment, reducing downtime and ensuring operational efficiency.
- Strengthened client relationships, increasing repeat business through communication.
- Monitored compliance with company policies and security procedures, reducing loss incidents and safeguarding valuable assets.
Sales Associate
Jared The Galleria of Jewelry
10.2014 - 12.2020
- Addressed guest concerns efficiently, enhancing satisfaction and loyalty.
- Maintained professional demeanor, earning respect from guests and team.
- Presented a polished appearance, reinforcing brand image.
- Analyzed customer preferences to tailor recommendations, fostering stronger client relationships and supporting repeat business.
- Provided mentorship to new hires, sharing best practices and supporting their smooth integration into the sales team.
Education
No Degree - Psychology
University of Memphis
Memphis, TN12-2018
High School Diploma -
Olive Branch High School
Olive Branch, MS05-2013
Skills
- Menu development
- Scheduling coordination
- Product upselling
- Espresso machine operation
- Barista training
- Cash handling accuracy
- Food safety compliance
- ServeSafe manager
- Opening and closing duties
- Friendly and outgoing
- Multitasking and organization
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Barista
Course Coffee Roasters
03.2021 - 12.2025
Barista Shift Supervisor
Crave Coffee House
03.2021 - 12.2025
Jewelry Specialist Manager
Jared The Galleria of Jewelry
10.2017 - 12.2020
Sales Associate
Jared The Galleria of Jewelry
10.2014 - 12.2020
No Degree - Psychology
University of Memphis
High School Diploma -
Olive Branch High School