Maria Restrepo
Customer service specialist and administrative support
Montreal
Summary
I have more than 20 years of experience in customer service and sales, I can bring my knowledge, I am an organized person who likes challenges and I have excellent customer service skills. I adapt easily to all situations. I have excellent forecasting, problem-solving and negotiating skills to conclude rental agreements. Implement budget through renewals, new leasing opportunities.
Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Coordinator - Training Manager
Helios Group
09.2023 - 11.2024
- Provide administrative assistance to the management team, including scheduling meetings, coordinating travel arrangements and managing calendars
- Prepare and distribute internal communications, memo's
- Communicating with managers to identify training needs and mapping out development plans for teams and individuals
- Responsible for managing, designing, developing, coordinating and conducting all training programs
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Marketing specialist and administrative support
Aquatech Canadian Water Services Inc.
09.2023 - 11.2024
- Develop marketing strategies for advertising and promoting the products for the success of the organisation
- Optimize your LinkedIn profile
- Define your target audience
- Create a content calendar
- Publish relevant content consistently
- Coordinate and support for all the events, demos, logistics, and coordination of B2B and B2G tradeshows
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Delivered comprehensive market research reports that guided executive decision-making processes.
- Managed cross-functional teams to successfully execute product launches and promotional events.
Sales Specialist
ECCO
01.2017 - 11.2024
- My role was to work in collaboration with the head office, the manager and our employees to achieve weekly, monthly and annual sales targets
- Weekly, monthly and annual sales targets, as well as making the brand shine in the face of the competitors around us
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Leasing Manager
American Campus Communities
05.2022 - 08.2023
- Source and seek out prospective tenants
- Generate new leasing leads and negotiate qualified deals from inception to final execution
- Develop and maintain relationships with prospective, existing and short term tenants
- Renew leases with current tenants, and perform managerial duties concerning the property as directed
- Coordinate open houses and other marketing events
- Record all leasing activity and create daily traffic reports
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Leasing Specialist
Horizon Gestion de résidences inc.
08.2020 - 04.2022
- My mandate was to work in collaboration with the head office, the marketing and sales team, the nursing team care team, beneficiary attendants, maintenance team, CIUSSS social workers, hospitals and employment social workers, hospitals and placement agencies in the search for new clientele
- Ensures the development and visibility of the Résidences les jardins Gordon brand
- Attended staff meetings and took extensive notes to share with property manager.
- Posted policies and rules in common areas for tenant review.
- Showed apartments to potential tenants and answered questions regarding community.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Sales Specialist
Souvenir du Lys
05.2014 - 05.2017
- My role was to work in collaboration with the head office, the manager and our employees to achieve weekly, monthly and annual sales targets
- Weekly, monthly and annual sales targets, as well as making the brand shine in the face of the competitors around us
Real Estate Agent
Umbral Propiedad Raíz S.A.
01.2012 - 02.2014
- My role was to target customers' needs in order to advise and accompany them in the purchase of a property
- Welcome customers and target their needs by talking with them and asking lots of open-ended questions
- Research and present the best options that fit their budget
- Open their minds to options they hadn't originally considered
- Prepare and sign sales contracts
- Ensure high-quality after-sales service
- Collaborate with my peers to coordinate product delivery at all levels and promote the company and its projects to potential customers
- Find new customers through telemarketing and special events
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Manager
inkanta DESIGN STORE
01.2010 - 12.2012
- Specializing in the sale of luxury leather goods and Mont-Blanc and Lamy pens, I was in charge of recruitment, inventory and sales
Real Estate Agent
Arcor Inmobilirio
03.2008 - 12.2010
- My role was to target the right companies (retail outlets, doctor's/dentist's offices) and advise them with a view to leasing or selling our premises in shopping malls based on the square footage required and the strategic locations available
- I carried out the entire sales cycle, and the tasks were similar to those I had position I held at Umbral
Education
DEC - Francisation, Trade Management
Cégep Garneau
Quebec 05.2016 - 06.2016
Start-up management - Business/Commerce, General
Fonds D'emprunt Québec
Quebec 01.2015 - 08.2015
Marketing - Marketing/Marketing Management, General
Fundación Universitaria Autónoma De Las Américas
Colombia, Colombia 05.2006 - 12.2008
Skills
- Employee Training
- Customer Service Management
- Office administration
- Proficient in Different Software
- Team collaboration
- Documentation and recordkeeping
- Data entry
- Telephone skills
- File management
- Scheduling
- Performance tracking
- Call center customer service
Timeline
Administrative Coordinator - Training Manager
Helios Group
09.2023 - 11.2024
Marketing specialist and administrative support
Aquatech Canadian Water Services Inc.
09.2023 - 11.2024
Leasing Manager
American Campus Communities
05.2022 - 08.2023
Leasing Specialist
Horizon Gestion de résidences inc.
08.2020 - 04.2022
Sales Specialist
ECCO
01.2017 - 11.2024
DEC - Francisation, Trade Management
Cégep Garneau
05.2016 - 06.2016
Start-up management - Business/Commerce, General
Fonds D'emprunt Québec
01.2015 - 08.2015
Sales Specialist
Souvenir du Lys
05.2014 - 05.2017
Real Estate Agent
Umbral Propiedad Raíz S.A.
01.2012 - 02.2014
Manager
inkanta DESIGN STORE
01.2010 - 12.2012
Real Estate Agent
Arcor Inmobilirio
03.2008 - 12.2010
Marketing - Marketing/Marketing Management, General
Fundación Universitaria Autónoma De Las Américas
05.2006 - 12.2008
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