Maria Mendoza Loa
Colorado Springs
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift supervisor
Wendy's
Colorado Springs
05.2024 - Current
- Supervised team members during peak hours to ensure smooth operations.
- Trained new employees on customer service standards and food preparation.
- Managed inventory levels and conducted regular stock checks for supplies.
- Coordinated shift schedules to optimize staff coverage and productivity.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced health and safety regulations in food handling and preparation areas.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
Crew Member
Wendys Fast Food
Colorado Springs
01.2020 - 05.2024
- Prepared food items according to company standards and safety guidelines.
- Provided excellent customer service while taking and processing orders.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure timely order delivery.
- Assisted in training new crew members on operational procedures.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Handled cash transactions accurately at the register during busy periods.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
GOAL ACADEMY ONLINE SCHOOL
Colorado Springs, COSkills
- Team leadership
- Staff training
- Inventory management
- Customer service
- Food safety regulations
- Scheduling coordination
- Quality control
- Performance management
- Cash handling
- Labor and food cost control
- Staff scheduling
- Inventory control
- Payroll
Languages
Spanish
Native/ Bilingual
A1
Timeline
Shift supervisor
Wendy's
05.2024 - Current
Crew Member
Wendys Fast Food
01.2020 - 05.2024
GOAL ACADEMY ONLINE SCHOOL