Maria Marin Castro
Denver
Summary
Dynamic Shift Leader at Wing Stop with a proven track record in team supervision and customer service excellence. Skilled in training staff and implementing process improvements that enhanced order accuracy. Strong problem-solving abilities and a positive attitude contributed to a high-performing team environment, ensuring customer satisfaction and operational efficiency. Bilingual in English and Spanish, with the ability to communicate effectively across diverse groups and build inclusive, high-performing teams. Skilled at motivating individuals, driving measurable outcomes, and cultivating a culture of respect and continuous improvement.
Overview
8
8
years of professional experience
Work History
Shift Leader
Wing Stop
07.2024 - Current
- Supervised team members to ensure efficient operation during high-volume shifts.
- Trained new staff on food safety protocols and customer service standards.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Implemented process improvements to enhance order accuracy and speed of service.
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
Warehouse Assistant
Hammond's Candies
01.2018 - 12.2019
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Maintained accurate inventory records through regular cycle counts and audits.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in training new warehouse staff on safety protocols and operational procedures.
- Developed and maintained strong working relationships with suppliers for timely restocking of materials.
Education
GED -
Manuel High School
Denver, CO08-2015
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Shift Leader
Wing Stop
07.2024 - Current
Warehouse Assistant
Hammond's Candies
01.2018 - 12.2019
GED -
Manuel High School