Maria L. Medina
Thornton
Summary
Dynamic Customer Service Coordinator with extensive experience at Breakthru Beverage, excelling in invoice management and problem-solving. Proven track record in enhancing billing accuracy and reducing discrepancies. Adept at fostering communication and delivering exceptional administrative support, ensuring seamless operations and customer satisfaction. Strong attention to detail and critical thinking skills drive success in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Customer Service Coordinator
Breakthru Beverage
Denver
03.2023 - 02.2025
- Assist in administrative tasks as needed.
- Validate, add and correct invoices daily.
- Billing coordination and billing based on customer accounts.
- Answer calls and emails from Sales Representatives to assist with orders, resolve problems, and provide additional support.
- Enter orders for sales reps with new accounts, and correct open orders.
- Create credits, create money credits for beer breakage, and any money credit over thirty days from the invoice date. Unlock credit for returned merchandise.
- Assisted sales reps with creating manual and systemic pick-ups.
- Carry out processes that ensure accurate customer invoices and credit, product delivery, and the return of the product.
Credit Associate 2
Breakthru Beverage
Denver
11.2021 - 03.2023
- Monitor and maintain a collection of accounts, bills, and deductions in accordance with state liquor laws.
- Identify and resolve issues causing unpaid bills, short pays, or deductions.
- Make order approval decisions based on credit procedures.
- Reconciliation of account balances, identify, and correct mistakes.
- Assume a lead role in the collection process, researching and resolving the customer A/R process, and reducing delinquency.
Account Receivables
RAC Transport Co Inc
Commerce City
02.2020 - 04.2020
- Make daily collection calls, resolve and research issues with short pays and outstanding balances on invoices.
- Clear up discrepancies on billing errors to ensure monthly customer invoices are accurate.
- Run, create and verify that Z reports are accurate and discrepancies are corrected.
- Bill invoices, process credit card payments.
- Send out aging reports in EXEL format based on due dates and send out monthly statements, make collection calls according to age.
Customer Service/Driver Check-In
Brown Transfer
Commerce City
08.2018 - 02.2020
- Handled incoming calls and managed outgoing correspondence efficiently.
Tracked and traced freight to ensure timely deliveries.
Scheduled pick-ups and appointments to optimize logistics operations.
Verified drivers' paperwork for accuracy during deliveries and pick-ups.
Imaged documents for digital record-keeping and easy access.
Performed filing duties to maintain organized records.
Executed billing processes to ensure accurate invoicing.
Generated reports to provide insights on operational performance.
Administrative Coordinator
Performance Food Group
Commerce City
01.2017 - 01.2018
- Prepare daily deposits, Image documents, Update customer credits in system, Handle incoming/outgoing mail, Filing, Billing, Accounts receivable, Sort and match credit documents, Order office supplies, Maintain copiers, Correspondence with Outlook, Verify and key in driver's deliveries on daily on daily spreadsheet with checks, cash amounts and information.
Driver Check-in, Customer Service
Old Dominion Freight line
Commerce City
01.2015 - 01.2016
- Manifest Bill of Ladings, Data entry, fax, email, AS400 system, Answer phones, Scan documents, Code customer accounts, Billing, Filing, Schedule pick-up and delivery appointments, Customer service, Verify driver’s paperwork, Rate quotes, Trace and track freight and deliveries.
Forklift Operator, Loss Prevention Auditor
KMART Corporation
Brighton
01.1998 - 01.2015
- Worked production floor as an MMHE operator, Inventory control, Equipment training and data entry.
- Prepare daily reports, Complete daily departmental audits, Member of safety committee, Microsoft Office and WMS system.
Education
Bachelors of Science - Criminal Justice
University Of Phoenix
03.2009
Skills
- Microsoft Office products
- Critical thinking
- Problem solving
- Customer assessment
- Order processing
- Invoice management
- Billing support
- Communication skills
- Attention to detail
- Administrative support
- Time management
- Invoice validation
- Order entry
- Customer billing
Qualification Highlights
- My strong ability to analyze data and work through problems has helped me to be successful finding production and preventing shipping errors.
- Proficient use of Microsoft Word
- Maintained records for daily, weekly and year to date audits for departmental and building performance.
- Recognize importance of communication
- Good organizational skills which maintain a high level of accuracy.
References
References available upon request.
Timeline
Customer Service Coordinator
Breakthru Beverage
03.2023 - 02.2025
Credit Associate 2
Breakthru Beverage
11.2021 - 03.2023
Account Receivables
RAC Transport Co Inc
02.2020 - 04.2020
Customer Service/Driver Check-In
Brown Transfer
08.2018 - 02.2020
Administrative Coordinator
Performance Food Group
01.2017 - 01.2018
Driver Check-in, Customer Service
Old Dominion Freight line
01.2015 - 01.2016
Forklift Operator, Loss Prevention Auditor
KMART Corporation
01.1998 - 01.2015
Bachelors of Science - Criminal Justice
University Of Phoenix
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