Summary
Overview
Work History
Education
Skills
References
Extra-curricular activities
Internships
Timeline
Generic
Maria José Orrego Torres

Maria José Orrego Torres

Human Resources Management
Medellín

Summary

Dedicated and results-driven professional with a strong commitment to excellence and continuous improvement. Highly competent in customer service and team collaboration, with proven strengths in both oral and written communication. Known for a proactive attitude, problem-solving mindset, and the ability to adapt quickly to new challenges. Eager to expand knowledge, contribute to organizational goals, and consistently deliver practical solutions that align with company objectives.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Learning Experience Leader

Meta - TaskUs
09.2024 - Current
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Led and managed teams of up to 25 individuals, ensuring comprehensive training and development throughout the month.
  • Ensure that all billing requirements are met by both the company and the client, maintaining accuracy and compliance throughout the process.

Trainer

Teleperformance - AT&T
11.2023 - 08.2024
  • Developed and deployed an e-learning platform that increased access to training materials and improved learning outcomes
  • Developed a series of assessments that accurately evaluated employee competency and skill levels
  • Designed and implemented an effective feedback system to measure employee performance
  • Handle groups of 25-30 people to ensure their learning for a whole month, as well as creating resources to their first week answering the phone

Customer Service Representative

Teleperformance - AT&T
07.2023 - 11.2023
  • Collaborated with other departments to ensure customer satisfaction
  • Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
  • Had the chance to be supervisor in floor to help the other coworkers on their escalations, adjustments, cross selling, and strategies to sell

Legal Assistant

Solvo
05.2023 - 06.2023
  • Conducted investigations and interviews with clients, witnesses, and experts to identify relevant facts and information
  • Assisted with the preparation of legal documents for filing in court
  • Drafted legal documents such as pleadings, motions, and contracts with a high degree of accuracy and speed

Case Manager

Solvo
08.2022 - 05.2023
  • Developed relationships with clients to build trust and rapport, enabling clients to discuss their needs openly
  • Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care
  • Developed and maintained relationships with community resources to ensure clients had access to necessary resources

Legal Intake

Solvo
09.2021 - 08.2022
  • Researched complex legal questions, analyzed relevant case law and statutes, and prepared comprehensive legal memoranda
  • Composed and edited legal documents, including pleadings, motions, and briefs, ensuring accuracy and compliance with legal regulations
  • Researched and identified key legal issues in a case, allowing for a successful legal argument

English Teacher

Self Employed
09.2020 - 09.2021
  • Developed innovative lesson plans and activities to engage students and ensure learning objectives are met
  • Developed a comprehensive English language program to improve student literacy skills
  • Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement

Education

Derecho - Law School

Universidad de Envigado
01.2021

Human Resources - Human Resources Management

SENA
01.2019

Skills

    Relationship building

    Team building

    Motivating teams

    Influencing others

    Proactivity

    Visionary thinking

    Team leadership

    Coaching

    Stakeholder engagement

References

  • Alejandro, Orrego Torres, From My Team Up, alejotorresorrego@hotmail.com, 322 601 8935
  • Jesús Andrés, Beltrán, From The Law Offices of Dr. Bill LaTour, correspondencialegalprivada@gmail.com, 315 793 8089

Extra-curricular activities

Spelling Bee Runner Up, Alcaldía Itagüí, Itagüí 

Participated in my community´s spelling bee and placed 2nd

Internships

Human Resources, Real Seguros, Medellín

August 2019 - November 2019

  • Conducted exit interviews to understand the root causes of employee attrition and develop strategies to reduce turnover
  • Updated company policies and procedures to meet changing regulations and ensure compliance with labor laws


Legal Assistant, Abogados Bienes & Servicios, Itagüí

January 2019 - September 2021

  • File, foliate, make calls, serve subpoenas, deliver paperwork and authenticate it.
  • Researched and identified applicable laws, regulations, and legal articles


Social Service with minors, ICBF, Itagüí

March 2018 - March 2019

  • I usually had minors in my care, but I also had to do administrative duties such as following, filing.
  • I was allowed to use subpoenas and sometimes, I had the chance to be in hearings.
  • Helped lawyers in admin work for the hearing that were scheduled.

Timeline

Learning Experience Leader

Meta - TaskUs
09.2024 - Current

Trainer

Teleperformance - AT&T
11.2023 - 08.2024

Customer Service Representative

Teleperformance - AT&T
07.2023 - 11.2023

Legal Assistant

Solvo
05.2023 - 06.2023

Case Manager

Solvo
08.2022 - 05.2023

Legal Intake

Solvo
09.2021 - 08.2022

English Teacher

Self Employed
09.2020 - 09.2021

Derecho - Law School

Universidad de Envigado

Human Resources - Human Resources Management

SENA

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Maria José Orrego TorresHuman Resources Management