Maria Jose Valenzuela
Virtual Assitant
Bogota
Summary
Bilingual professional with over 5 years of experience in sales, advertising, event management, and customer service seeking a challenging position in a dynamic company where can contribute skills and experience to success.
Hardworking employee enthusiastic about learning in the technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Lead Sales Associate
Verizon
Bogotá, Bogota D.C.
06.2024 - 12.2024
- Technical support
- Customer Experience
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
Social Media Manager & Customer Service Rep
Music Spot Bogotá
05.2023 - 05.2024
- Managed the establishment's social media in its entirety, implementing marketing and sales strategies
- Exceptional copywriting skills
- Provided in-person and virtual customer service, including online appointment scheduling
- Managed professional sound equipment and knowledge
- General cleaning of the establishment
- Decision-making
Bilingual Technical Support Advisor for the BlackBoard Platform
Anthology
Bogotá, Bogota D.C.
01.2023 - 04.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Received calls from students from different parts of the world and advised them if they had technical problems on the platform
- Students from Australia, the United States, Chile, etc
Bilingual Multi-Channel Customer Service Advisor for US Clothing Company ALO YOGA
TDCX
Bogotá, Bogota D.C.
09.2022 - 01.2023
- Bilingual chat and voice agent for general customer service and advising employees and customers of the home delivery campaign located in the USA
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Bilingual Customer Service Advisor
Optum
10.2021 - 05.2022
- Company Overview: US Healthcare Company
- Attended to patients, advising them about their medical coverage
- US Healthcare Company
Bilingual Technical Support Advisor
Outplex
07.2020 - 09.2021
- Company Overview: Telephone and Television Company
- Technical support for various services such as cable and telephone
- Appointment scheduling and problem solving
- Telephone and Television Company
Bilingual Customer Service Advisor for InstaCart Campaign
Sitel
09.2019 - 07.2020
- Assisted customers and workers to ensure a successful delivery of the products requested by the customer
Music Bar Waitress
Distric Music Lab
02.2018 - 09.2018
- Served tables and customers
Sales Advisor
Imelcom SAS
- Company Overview: Family Business
- Managed sales through different channels
- Product advice
- Family Business
Education
PROJECT MANAGEMENT IN MY PROFESSION -
SENA COLOMBIA
MARKETING COURSE - undefined
LINKED IN
AUDIOVISUAL MEDIA -
Universidad CUN
GRADE 11 - undefined
Colegio Ferrini
SECONDARY - undefined
Colegio Jose Joaquiín Castro
PRIMARY - undefined
Colegio Summer Hill School
Skills
- communication
- negotiation
- problem-solving
- organizational skills
- proactive
Results oriented
Aptability
- teamwork
Additionalnotes
- Proficient in Microsoft Office Suite and Adobe Photoshop.
- Fluent in Spanish and English.
- Willing to relocate.
Closingstatement
I am confident that I have the skills and experience to be a valuable asset to your team. I am eager to learn more about your company and how I can contribute to your success. Thank you for your time and consideration.
Leadership Experience
- Natural leader with a proven ability to inspire, motivate, and guide teams to success.
- Strong presence and ability to make tough decisions under pressure.
- Effective communicator and ability to build strong relationships with team members and stakeholders.
Arts
Highly creative and passionate individual with a strong drive for artistic expression. Seeking opportunities to explore and develop artistic skills while contributing to vibrant and inspiring creative communities.
Timeline
Lead Sales Associate
Verizon
06.2024 - 12.2024
Social Media Manager & Customer Service Rep
Music Spot Bogotá
05.2023 - 05.2024
Bilingual Technical Support Advisor for the BlackBoard Platform
Anthology
01.2023 - 04.2023
Bilingual Multi-Channel Customer Service Advisor for US Clothing Company ALO YOGA
TDCX
09.2022 - 01.2023
Bilingual Customer Service Advisor
Optum
10.2021 - 05.2022
Bilingual Technical Support Advisor
Outplex
07.2020 - 09.2021
Bilingual Customer Service Advisor for InstaCart Campaign
Sitel
09.2019 - 07.2020
Music Bar Waitress
Distric Music Lab
02.2018 - 09.2018
Sales Advisor
Imelcom SAS
MARKETING COURSE - undefined
LINKED IN
GRADE 11 - undefined
Colegio Ferrini
SECONDARY - undefined
Colegio Jose Joaquiín Castro
PRIMARY - undefined
Colegio Summer Hill School
PROJECT MANAGEMENT IN MY PROFESSION -
SENA COLOMBIA
AUDIOVISUAL MEDIA -
Universidad CUN
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