Maria Hatfield
Lochbuie
Summary
Top-performing E-commerce Manager with expertise in website optimization and customer service. Proven ability to drive high performance through effective decision-making and action planning.
Overview
19
19
years of professional experience
Work History
E-Commerce Manager
Marites Jewelry LLC
Brighton, CO
02.2025 - Current
- Ranked consistently in the Top 5 agents company-wide/regionally for appointment volume and performance metrics within a competitive, incentive-driven environment.
- Generated high-quality leads by scheduling free foundation inspections and estimates for both residential and commercial clients.
- Exceeded baseline performance milestones, maximizing overall earnings by driving a high volume of successfully "sat" sales appointments.
- Managed the full appointment lifecycle, efficiently handling scheduling, cancellations, and strategic rescheduling to maintain a full calendar for field experts.
- Utilized advanced retention and objection-handling skills to minimize appointment cancellations and maximize client commitment rates.
- Qualified client needs efficiently, routing inquiries to alternative internal departments when initial inspection services were not required.
- Transitioned seamlessly from the physical Denver office to a fully remote home environment, maintaining strict productivity and call-volume standards independently.
Senior Agent
Groundworks
Denver, CO
02.2020 - 12.2024
- Ranked consistently in the Top 5 agents company-wide/regionally for appointment volume and performance metrics within a competitive, incentive-driven environment.
- Generated high-quality leads by scheduling free foundation inspections and estimates for both residential and commercial clients.
- Exceeded baseline performance milestones, maximizing overall earnings by driving a high volume of successfully "sat" sales appointments.
- Managed the full appointment lifecycle, efficiently handling scheduling, cancellations, and strategic rescheduling to maintain a full calendar for field experts.
- Utilized advanced retention and objection-handling skills to minimize appointment cancellations and maximize client commitment rates.
- Qualified client needs efficiently, routing inquiries to alternative internal departments when initial inspection services were not required.
- Transitioned seamlessly from the physical Denver office to a fully remote home environment, maintaining strict productivity and call-volume standards independently.
Solar Advocate
B Green LLC
Lakewood, CO
05.2018 - 01.2019
- Ranked consistently in the Top 10 of appointment setters company-wide, demonstrating exceptional sales drive and performance in a high-volume outbound environment.
- Conducted high-volume daily cold outreach to residential prospects to pitch and schedule complimentary solar feasibility inspections.
- Demonstrated extreme resilience and persistence, maintaining a positive attitude and high call volume despite severe rejection, low-intent leads, and a high-stress environment.
- Thrived in a highly competitive role with massive employee turnover, outlasting peers through disciplined time management and advanced objection-handling skills.
- Qualified prospective candidates efficiently, using precise qualifying questions to gauge homeowner eligibility and interest before booking appointments.
- Mastered communication techniques to quickly build rapport, capture interest within the first few seconds of a call, and overcome initial consumer resistance.
Sales Associate
MetroPCS Corporate Store
Denver, CO
07.2017 - 04.2018
- Consistently ranked as the #1 top salesperson within the retail location, driving high individual transaction volumes to help the store surpass its collective group sales goals.
- Maximized overall revenue and commission earnings through aggressive upselling of mobile accessories, protective gear, and premium device insurance plans.
- Executed complex technical data transfers, migrating user information, photos, and apps across various operating systems to ensure frictionless device upgrades.
- Managed the network onboarding process, successfully porting phone numbers from competing carriers while troubleshooting activation and compatibility issues.
- Delivered end-to-end customer support, efficiently processing monthly bill payments, resolving account discrepancies, and managing device returns or exchanges.
- Maintained deep product knowledge of cellular devices, data plans, and features to provide tailored, solution-based recommendations to a diverse customer base.
Rideshare Partner
Uber & Lyft
Denver, CO
08.2015 - 07.2017
- Managed an independent micro-business as a full-time driver, optimizing daily driving routes and peak hours to maximize total revenue and profitability.
- Maintained an elite customer satisfaction rating of 4.8+ out of 5.0 stars, consistently delivering friendly, safe, and professional service across thousands of trips.
- Demonstrated exceptional time management and navigation skills, efficiently logging extensive mileage while navigating high-traffic urban areas under tight schedules.
- Handled full operational logistics, including budgeting for fuel, vehicle depreciation, vehicle maintenance, and independent tax accounting.
- Provided high-quality customer service to a diverse clientele, managing unexpected in-vehicle situations with professionalism, de-escalation, and composure.
Sales Associate
T-Mobile
Lakewood, CO
08.2007 - 08.2015
- Consistently ranked as the #1 top salesperson within the retail storefront, regularly exceeding strict individual monthly quotas for new line activations and device upgrades.
- Maximized overall revenue and commission earnings through targeted upselling of high-margin mobile accessories, premium device insurance, and home internet solutions.
- Executed complex technical data transfers, migrating user information, contacts, and apps across competitive operating systems to ensure frictionless device setup.
- Managed the network onboarding process, successfully porting mobile numbers from competing carriers while swiftly resolving activation and network compatibility errors.
- Delivered end-to-end customer support, processing monthly account payments, resolving billing discrepancies, and managing equipment returns under high-volume conditions.
- Maintained deep, up-to-date product knowledge of cellular hardware, wireless data tiers, and promotional offers to deliver highly tailored, consultative sales solutions.
Education
No Degree - Business
Front Range Community College
Westminster, COHigh School Diploma -
Santa Fe High School
Santa Fe, NM05-1997
Skills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Website optimization
- Google analytics
- Action planning
- Inventory tracking
- Online advertising
- Customer service
- Time management
- Sales processes
- Decision-making
Languages
Spanish
Full Professional
Timeline
E-Commerce Manager
Marites Jewelry LLC
02.2025 - Current
Senior Agent
Groundworks
02.2020 - 12.2024
Solar Advocate
B Green LLC
05.2018 - 01.2019
Sales Associate
MetroPCS Corporate Store
07.2017 - 04.2018
Rideshare Partner
Uber & Lyft
08.2015 - 07.2017
Sales Associate
T-Mobile
08.2007 - 08.2015
No Degree - Business
Front Range Community College
High School Diploma -
Santa Fe High School